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S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?

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suzieQ:
My local Panera Bread. I got a baker's dozen of bagels from them for the Tuesday price of $6.99, but they only gave me 12. I called and expected they would just take my name and let me get a free one next time I came. NOPE! They sent me a card in the mail for a free 1/2 dozen of them!

SDG31000:
John Lewis has wonderful customer service.

I went and brought a sewing machine as one of my birthday presents, based on information on their website.  Unfortunately this turned out to be wrong and the machine didn't have the functions it said.  So DH phoned the store and spoke to a lovely lady called Chantelle.  By the time we got back she had spoken to her manager, printed out the pages from the website and highlighted the mistakes, worked out the best way to get this corrected and found out the best way to compensate us.
  She went through all the available machines with us and helped me find the best one for me, gave us a refund on the difference in price, 15 cash to pay for car parks and petrol (much more than we actually spent) and a voucher for tea and cake for two in the in store cafe.  I filled out a customer feedback form and made sure I mentioned what a good job she had done.
The voucher saved us 11 when we went and had afternoon tea on Sunday.

RebeccainGA:
Mont Blanc. I took my 20 year old pen, a gift from my grandfather (I couldn't ever spend the money on it he did!) to them for an overhaul, since the pen hadn't been used in 15 years and wasn't operational. For $75, I got an all but new pen (it's the same nib, the same gold clip on the cap and the same cap button, and I think that's all that's original) - and if I wanted to, I could turn around and sell it online for about three mortgage payments. It looks like new, except for the patina on the pen clip, and writes like new. Not only that, but when they noticed (when they called to tell me it was in) that I lived over an hour away, they sent it UPS to me, for nothing. I don't know if I'll ever be in a position to buy one, but if I ever hit the Powerball, I'll be heading to Mont Blanc to buy another pen or two - and if anything ever happens to my pen, I'll take it back there for more repairs anytime.

Snooks:

--- Quote from: SDG31000 on September 11, 2013, 02:11:23 AM ---John Lewis has wonderful customer service.

I went and brought a sewing machine as one of my birthday presents, based on information on their website.  Unfortunately this turned out to be wrong and the machine didn't have the functions it said.  So DH phoned the store and spoke to a lovely lady called Chantelle.  By the time we got back she had spoken to her manager, printed out the pages from the website and highlighted the mistakes, worked out the best way to get this corrected and found out the best way to compensate us.
  She went through all the available machines with us and helped me find the best one for me, gave us a refund on the difference in price, 15 cash to pay for car parks and petrol (much more than we actually spent) and a voucher for tea and cake for two in the in store cafe.  I filled out a customer feedback form and made sure I mentioned what a good job she had done.
The voucher saved us 11 when we went and had afternoon tea on Sunday.

--- End quote ---

I think I posted earlier about them coming and repainting my hallway wall when they put a minor scuff in it.

GreenEyedHawk:
Driving Force, in particular a salesman named Keith.  He somehow pulled off a minor miracle securing financing for ANthony to purchase a new car with zero down and affordable payments, that much more miraculous considering it's not that Anthony has bad credit, it's that he has NO credit.

We no longer have to worry about the pedo-van, which had bald tires, questionable brakes and pretty much nothing in it worked as intended and it's horrendous shoddy workmanship from stem to stern. 

This is Anthony's new baby. I am overjoyed:


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