Sometimes we complain (justifiably) about poor customer service and we forget about all the times we are taken care of by a nice, efficient person who goes over and above board.
Have you ever taken time to actually write a complimentary letter to someoneís supervisor or, better yet, corporate headquarters? Iíve done this many times. It can brighten their day and often result in a bonus or help them to get a raise or promotion. I say written (typed, signed, and mailed) because a phone call or verbal compliment, while appreciated, is often forgotten. A written compliment can be put into their HR file.