AS mentioned in another thread, I work in IT. I’ve been working through Christmas a New Year, tying up loose ends for a New System, on which we will training users.
One of the loose ends is a toolbar button for MS word, that another department needs to “enable” for us.
So yesterday I remember this and rind the other contact and say
Gadget-gal: hi, Peter. My name’s [gadget--gal] we’ve met before, I need to check how [insert technical jargon] is going. IS there anything we need to do from our end? A and D are away this week and I’m working on this.
Peter: hi, [gadget--gal] I just need a list of user IDs that A and D (my colleagues) need to give me. They said they’d contact [other helpdesk] to get the info.
gadget—gal: OK, I’ll get onto [Other helpdesk] and see if they can get the info
Peter: Yeah, A and D or even B really need to push this through so I can get it done.
gadget—gal: [grr!] I’ll get it done.
SO I ring the other helpdesk and get it moving. One engineer emails the info, which I forward to Peter. I decide to give him a day or so before I follow up.
So imagine my surprise when B (whose desk is next to mine) asks if I’ve seen Peter’s message about the progress of the job. B forwarded the message to me: Peter has just (five minutes ago) emailed A, B and D about the progress of the job and ignored the person, who’d supplied the information and made queries about the progress in their absence!
I felt like writing an email like “thanks for the update” but I decided against it and phoned him ‘innocently’ asking how things are going. He sounded a but surprised at my asking and said he’d emailed A, B, D about what he was doing. So I just asked him to let me know what’s up because they won’t be back before next week. He didn’t say anything about ‘forgetting to email me’ or anything.
Maybe I’m making a mountain out of a molehill but I felt a little bit slighted.