This is a difficult one as I can't give real examples of the instances, but I'm incredibly frustrated by a lack of response to emails at work. These are requests for advice and assistance. Quite often phone messages are not answered either. I am left wondering if anyone is even there, and tend to send follow up emails after a day or 2, or a week, depending upon how urgent the request is. These can be emails to individuals or to a generic account set up for the specific purpose of queries. Phones are either not answered or messages are not returned.
I'm wondering if anyone can make some suggestions as to some lines I can include in an email to try to prompt a response, either in the first email or the follow ups.
Escalating to the supervisor doesn't work as they don't respond either! Yes, our organisation is a little dysfunctional (hence no revealing details
In other cases where I'm seeking feedback or input from others I have now learnt to state that responses are required by a certain date and that the item will be closed for comment after that. That has solved the problem of continual follow up for those situations, however I'm at a loss as to what to do in the above situations.
In a recent case one of the higher ups phoned my boss after he received my follow up email (which I'd also cc'd to my boss) complaining about my follow up and saying how busy they are, and at least my boss shut him down and said we get no response, no acknowledgement, nothing! and that even a response to say they are currently busy and will get back to the request by a certain date should be provided. I mean how hard is it to reply to an email?
Any suggestions on some lines or phrases I can use? I don't want to get into what to do about the organisational problems, that is a much bigger issue and out of my area of influence.