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"I am very sorry to hear that. I hope all goes well."
I have run into two professional situations this week where a client/coworker has shared a family health issue with me. In these examples, it was a severe accident or a potential serious health diagnosis. In a personal situation, many people opt to say, “I will keep your loved one in my prayers.” (I am not religious, so I typically go with “in my thoughts”.) However, what is appropriate in a professional setting?
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