Professional Sentiment

[DaDancingPsych]

I have run into two professional situations this week where a client/coworker has shared a family health issue with me. In these examples, it was a severe accident or a potential serious health diagnosis. In a personal situation, many people opt to say, “I will keep your loved one in my prayers.” (I am not religious, so I typically go with “in my thoughts”.) However, what is appropriate in a professional setting?

[Kitty Hawk]

"I am very sorry to hear that. I hope all goes well."

[TootsNYC]

"Oh, how hard! I wish you all the best, and I'll be thinking of you."

And then, when there's something practical (like overcommunicaitng, or making photocopies for them to save them the time, etc.), do it.

[Moray]

"I am very sorry to hear that. I hope all goes well."

This. Although, "I'm sorry to hear that; I'll keep you and your family in my thoughts" isn't entirely out of place either. It's not overly intimate, and well wishes are perfectly acceptable.

[Winterlight]

I have run into two professional situations this week where a client/coworker has shared a family health issue with me. In these examples, it was a severe accident or a potential serious health diagnosis. In a personal situation, many people opt to say, “I will keep your loved one in my prayers.” (I am not religious, so I typically go with “in my thoughts”.) However, what is appropriate in a professional setting?

I think this is fine to say.

[DaDancingPsych]

Thanks everyone! It seems like such a simple thing, but I have always tripped over myself trying to be thoughtful, yet keep that line of professionalism. Your phrases and reassurance are helpful.