I don't know if this is considered etiquette related so feel free to move. I have posted about this a little on AAM but I feel I would get more responses here.
And sorry if this is super long but I appreciate anyone who reads and responds!
Bg: This is regarding my co-worker Danielle aka K'nnichat again. The one who obsessively wanted to chat via e-mail all day at work and if I didn't respond right away she'd badger me with more e-mails and phone calls. I think it's been 2 months and she does not bother me now that I've set boundaries. Once in awhile we e-mail about work related things. Maybe once or twice she's tried to make conversation and I ignored it. We did exchange some fb messages out of work and she did ask me twice why we can't chat and go back to that etc. I firmly told her it wasn't happening and that I was under a lot of pressure and have to keep my productivity up. Which is true.
We both were switched to work on this new project 5 months ago. Before that we were on another project with each other for 3 years. Besides her obsession with chatting she was/is very controlling. She is in no way a manager or supervisor. We hold the exact same position, she has just been here 2 years longer than me. For example, I used to train a lot of temps in my office. She is in our other office in another state. I would let her know I'd be training and she would still obsessively e-mail me and CALL me when she knew I was training the new temps at my desk! It was very interruptive. And she would e-mail me asking if I remembered to show them A,B,& C etc. Like I don't know what I'm doing sheesh! I could go on and on about the controlling things she did but you get the picture.
I am livid. I feel like Danielle is screwing us all over in my office! She is the only one in our position in her office and in my office there are 4 of us. Our productivity is low and first of all itís because of the ridiculous expectations that we should be able to do so much work in a certain amount of time. The amount that they are asking is unrealistic and none of us can meet it.
I did speak with one of my co-workers, Debra, and found that she was documenting her time that she was not working in our main software program. My supervisor had sent out this tracking sheet for us to do that but when I asked her what kinds of things should be put on there she didnít really give me anything to go off of.
I asked her about specific things like what about X and Y? And would be told that that was already taken into account when they were calculating my productivity stats. However, I found that hard to believe because though X is completed in our main software program, the Y part of it is not and therefore not trackable. I mentioned my concerns about this at least three times.
However, Debra has been including the Y part in her tracking sheet and she said our supervisor has not bounced it back to her at all so we assume it was acceptable. There are also a host of other things she includes on this tracking sheet which would be relevant to me as well since we hold the exact same position.
So I have started filling out this tracking sheet. I think it would definitely help my stats a little, though Iíll still be unable to meet their workload expectations. I have concluded that my supervisor has failed as a supervisor to give me clear guidance and make expectations clear, especially when I said I didnít understand why my stats were low. And she even gave me misinformation/lied to me regarding this tracking sheet.
On a side note I think this tracking sheet is utterly ridiculous. Itís basically an account of every single minute of your work day minus time spent working on our software program which is trackable. Another side note, our main software program has a lot of bugs and sometimes it goes really slow which obviously affects our work. They keep promising to fix it but it's had issues for as long as I've been here...
Anyways, Danielle basically steals work from us! And works on the stuff that is not #1 priority! Last Friday she took all of X & Y all for herself and did not split them with us when she is supposed to! We each have an assigned day to manage X & Y and if itís manageable then you can do all it all yourself. Friday it was backlogged though so she should not have managed it all herself.
We also had a lot of Z on Friday too which is the #1 priority but nope, she was working on X & Y. I think the backlog bugged her or something. She comes across a bit OCD to me. I hear from other people she makes lots of errors too. Our supervisor does nothing! I keep trying to tell senior staff in my position to talk to her supervisor not our supervisor. We are on very friendly terms and all of us in my office feel the same way about the productivity stats and Danielle so I don't feel I crossed any lines by suggesting if our supervisor wasn't going to do anything that they should talk to Danielle's direct supervisor.
I feel like since I'm new to this project I can't really say anything and don't have as much information as senior staff do since they monitor that everyone is staying on task and doing what is considered priority first etc. They have had to tell Danielle many times that she needs to focus on Z not X & Y. And she won't listen and they tell our supervisor who does nothing. I heard that Danielleís productivity is like at 80% and the rest of us are between 40-60%!
Also, besides Danielle pretty much doing as she pleases, she tries to control our department. She tries to manage client cases when our job is more clerical. Managing client cases is a completely different job! Also, for example today is Debra's day to manage X & Y. She hadn't assigned anything out and so Danielle e-mailed her to remind her! Debra said she would get to it soon and Danielle said she had checked it already and that there is this much to do for X & Y by the way. It's like she's trying to manage Debra! She knows better than to pull that with me. Unfortunately the rest of my co-workers have not developed as much of a spine against Danielle as I have since they have not dealt with her as long as I have.
Now a lot of this stuff may not directly affect me but when she is indirectly affecting all of our stats then that's a big problem to me.