My family and I went to an aquarium that we are members of for a behind the scenes tour that comes with my membership. The entitlement of some of the folks around me was crazy and at one point prompted me to to tell a kid to knock off shoving.
Here's what happened. My 7 year old niece and another boy were kneeling at a tank window trying to be considerate and not blocking the view for folks from behind. When a much older child decided her being there was unacceptable. She shoved her so hard she fell into the corner of the tank and was crying. I told kid that he had hurt her, and he replied with a surly "So, I wanted to be there, she should have moved when I told her to." His mother came over to see why I was speaking to her kid and I told her that he had shoved and hurt Niece. Mother could not have cared less. Then the younger brother of Pusherboy decided he wanted in, and Pusherboy shoved her again, My sister ( Niece's mom got her out of there and went to talk to staff) and I asked Nephew if he was ok. Hearing this Pusherboy said "if he is, he won't be for long." At which point I told him he Would.Not.Shove.Nephew, or any other child again. And myself and a father put ourselves very close to our respective kids.
After the shark feeding the kid who was shoving, was laughing to his buddy about Niece crying being "cool" and I asked him how old he was. He refused to tell me but his buddy who did not shove his way in and looked sick at the mention of Niece crying said "He's 14" at which point I asked him why he was getting so much fun out of picking on little kids. He had no answer for me.
I guess, I could have handled it better but I am a loss as to how.
Niece was ok, and when we went on the tour, she forgot all about it when we got to have an encounter with the penguins.