When you keep going in circles, on an issue, and there seems to be no reason for why the issue is happening!
Mine is insurance related. I had a mammogram last month. Claim was mistakenly submitted to my dental claim address. Ok, i get the EOB and see the note, and proactively call the hospital where I had my mammo done. They look and say ok, what's the correct address, and we'll fix and resubmit.
Fine. but then i get a second EOB, yup, denied for the same reason. I call them back, and nope, they have the correct address on file, and that's where they sent the second claim to. Hmmm.
So I then call my insurance co. nope, it was sent to the incorrect addresss. Ok fine.
I call the hospital back, and somehow get the same rep i had yesterday. She confirmed the address with me again, yes its correct.
Thankfully she had some common sense, so she said you know what, I'm just going to print it out, stick it in an envelope and mail it in. Thank you!.
still don't know what's happening.
But then there's another EOB pending, in denial, same reason, for the imaging center (radiologist) Argh. now i have to wait for them tobill me, as i can't find any phone number for them.
Hospital billing has given me so much stress over this kind of stuff. That and when they didn't ever send me a bill for radiology when I went to the ER last year. Then suddenly I'm getting robocalls all "You owe us money. Send Balance due. If you need a copy of the bill, press 1." So I pressed 1. No option to talk to anyone either. Then forgot about it. NEVER got a bill and got another robocall a week or so later. Argh. I got all my other bills from that hospital too so I don't know what's up with that department and their bad billing choices.
Then if you get insurance through the US Marketplace, they're the ONLY ONES who can change your address. Which should be easy. I can log in there and change all that info myself even. Only there's a glitch. My mom's billings randomly started going to the wrong address. It's not even a real address o.0 We called numerous times and they couldn't figure it out. The insurance company cannot change anything on their end, even though the billings come directly from them. "You have to call the Marketplace and have them update your information."
My mom is the anxious sort when it comes to bills, even though she knows it's due and to pay a certain premium every month, she wants that paper for her records. It drove her to tears for months fighting with them about it.
Now my brother needs his changed too and it's been just as bad.
Yet I changed my own address and never had an issue
And I had my mamo at the same place last year, and my insurance has not changed. not one bit. Go figure.
I'm just trying to be proactive and get this taken care of, before I even get a bill. But if and when I do, I'm calling and telling them, hey, this is the issue, here's what's been/being done, so I'm not paying until its all fixed. Because I should have to pay a cent; those are covered under my plan as preventative, and as such, at 100%.
We've just had a hideous experience with our vet's billing practices that has us and my in-laws switching clinics. This could be a cross-post for Never Shopping There Again too, come to think of it.
Bonehead cat ate a threaded needle, so I took her in. Vet's xray was down, so the best the could do was give her a quick physical exam to see if it was stuck somewhere accessible. (Nope) So, I paid the exam fee, took her home and watched her like a hawk. We found the little poo-kite with the needle in it, all is well, right?
Got a bill last week, but it was very, very wrong. Count the screw-ups if you dare.
It was a rebill plus a returned check fee, labeled "Closed account?". For a procedure we never had done. For my in-law's cat. From JANUARY. Yeah....
So, best we can figure, DH took In-Laws' cat in, and the vet got our accounts crossed, took the check (which did process) from FiL when he picked up the cat, but tried to apply it to our account. Then, because they don't do credits, the check was bounced/cancelled/rejected/something. Then, the billing picked up that there was a charge to our account and we were billed for the previous procedure too, plus a returned check fee and a warning we'd be sent to collections because we "hadn't" paid for the previous visit.