A tale of two Office Depots.
I needed to have photo enlargements for a gallery showing that starts Monday. I sent an order online for 6 11x14" photos, glossy. When I went to pick them up, I got 6 photos printed on 16x20" paper, that was matte. Some of the photos had a small hole along them, from a burr on the printing mechanism. The price was good, I did not have time to reorder, so I took them.
When I was trimming them, one of the photos got cut, so I reordered it and another that I was not happy with the crop, and ordered it to a different store, same exact settings for the order. They are perfect, cut to size so I don't have to trim them, and glossy!