I purchased an item online through an auction site. The seller only accepted payments via check or money order, so I sent in a check. Waited a few days before I logged into my checking account and saw that my check had been cleared. Great! So I went back to the auction site and requested a tracking number for the item.
I received a response the next day from the seller: "How can I provide a tracking # when I haven't received payment?"
I responded, "I know you received payment because the check was cleared in my banking account." I even provided a screencap of the cleared check. I finished up with saying, "I guess there was some misunderstanding," deciding to give her the benefit of the doubt.
Anyway, several more days went by without a response, and I began getting antsy, thinking that she was planning on ~taking my money and running~ lol. I finally requested another tracking #, and the seller responded to that by saying she'd ship the item that day. She actually didn't ship until the day after (no tracking # provided), but oh well. I was just happy to finally receive my item.
Now my issue is... I think the seller should have acknowledged her error. That's not unreasonable, right? I could have believed that her initial response was simply a misunderstanding - I did indicate my purchase order # on the check, but depending on how much she sells, it's something that could have been overlooked or lost in the shuffle. But her ensuing silence did make me think that she had been trying to scam me, and I found it irritating that she couldn't even find the time to say something like, "Sorry, my mistake!" or even an "Ah, got it!" if she didn't feel like apologizing. It makes me wonder if she would have shipped the item at all if I hadn't pressed the issue.
In your eyes, would this qualify as poor customer service?