Understandable under the circs, but my guess is all three of them thought they were doing a kindness, in case, since you were distraught, you might have forgotten it. Yes, although I am sure they all considered the circumstances, looking up the guard and apologizing to her would be a very gracious and kind thing to do.
It would make her week, and she will always remember you and yours kindly, which is never a bad thing.