Yeah, the office's power is still out.
I was actually trying to ask her about that, but I never got that far. I called back at 8:40, got forwarded to these guys again, and got a different woman on the phone. This one was much nicer, but there's nothing they can do, so I won't be calling back. The first woman made a point of saying that she can't make appointments or take messages, so maybe they've gotten a lot of people trying to do that.
Maybe it's just the pain making me irritable, but I just think it's rude to hang up on someone who isn't being rude to you. If I was cursing her out, yeah, I could see why she would do that.