I guess my stance is that this is "known issue" without a resolution except "figure it out yourself", and to me that's just not ok. College is just too expensive, too time consuming and too intricate for "known problems" to just be par for the course. I mean what recourse does a student have? Drop out? Spend hundreds applying somewhere else or even hundreds reapplying next semester once the issues are resolved?
Yes but when given the options by the OP to help her figure it out the student declined. That's not the OP's fault. the student was given several options, all of which she failed take advantage of.
And really when it comes down to it, it's the students responsibility to get registered. If that means she has to come in person to register, or she has to be transferred to a different department, or follow the workarounds that have been created; then that's what you have to do Just because she wants
someone to register her, doesn't mean she has the right
to have someone complete her registration.
I'm in the process of finishing up a bachelors before I get my masters. Sometimes the system doesn't work. Sometimes the system is slow. Sometimes the system is a big ole mess. However, there is a system in place to get me registered. It's up to me to figure it out and get registered since it's my degree.
OP offered many options. Student refused and would only accept the one
thing the OP couldn't do for her.