I think she was right to let you know it was a cheese and ham biscuit.
I would have been very upset if I had ordered a cheese biscuit and was given something with ham in it.
I have a hard time calling someone rude because of their tone. Her tone might have sounded rude to you, but could have simply been because she was tired or in a rush.
I agree, especially since you said the cold medicine was making you weepy, you might have interpreted her tone differently than she intended.
I am sure I did not. I am further sure because she did not actually have a place in the original conversation. I was not conversing with her. She interrupted my original conversation with the cashier.
I have had a chance to thoroughly cool down and assess this from a more detached viewpoint. I feel even stronger now that she was rude and out of line, not just for the tone, but also for the fact that she interrupted the conversation. I sort of glossed over that point in my original post, but replaying it in my mind now, that is standing out to me as much as the tone.
Here's the order of events:
-I ordered a coffee and a muffin.
-I changed my mind the second the word muffin was out of my mouth and said "No, scratch that, I'll have a cheese biscuit instead."
-The cashier either did not hear or did not understand what I wanted, but she knew it was nto a muffin, she she asked "a what?"
-I reiterated that I wanted a cheese biscuit, and to help her out (in case my words were not so understandable, owing to the fact that I do have a cold), I directed her to the location where they were. Top shelf, right next to the regular tea biscuits.
-She still did not know what I wanted (I thought "cheese biscuit" was pretty clear, but who knows...), so I repeated myself.
This is when the second employee put her nose into the conversation and got extremely snippy with me. The tone was scolding. You will just have to take my word on that. A person knows when they have been scolded. I was being scolded for ordering incorrectly.
She interrupted my order with the cashier to say "They are cheese and ham
!" She strongly emphasized the "and ham". Overly emphasized it. Loudly emphasized it. It was not being emphasized in order to clarify that maybe I might want to know this because some people don't like ham. Given the context of the rest of the conversation, she was emphasizing that there was no way Cashier could possibly know what I was ordering because I'm ordering something they don't have (with a very strong "you idiot!" left off the end of the sentence, but there in tone - trust me, it was there in the tone.).
I was extremely put off by the sickly sweet falsetto and being called "lovey". I HAAAAAAAAATE being called by any childish endearment by people I do not know. It is one of my biggest irritants.
IMO, regardless of tone, the only way for the woman in question to have communicated what I am pretty sure she was trying to would be to say something along the lines of "Do you mean the cheese and ham biscuit? Our sign is broken. We don't actually have cheese biscuits."
I am torn on the feedback. As this is not a location I go to on a regular basis, I don't know if this employee is usually a problem. I think I am simply going to try contact the manager tomorrow morning, rather than go up to corporate. That way it doesn't look like I'm trying to get anything. The manager will be in a better position to assess whether this is an ongoing problem or an isolated incident. I wouldn't want the wrath of head office to get someone in trouble who may have just been having a rotten day.