I just had the most awful experience at a local coffee-chain place. So bad that I am honestly thinking of contacting head office about the horrible rudeness. But I do not know if that would be overkill.
This particular chain is very widespread and well known. They keep the donuts, tea biscuits, croissants, and muffins on a display shelf so you can see what you're ordering. I go to this chain so often that I keep a cash card loaded and in my wallet so that I am never without change when I want a coffee. I have never been to this particular location before, though. The lineup was very long, so I stood and waited (usually expected, especially as we were in the food court of a mall). I got up to the front and ordered my coffee. I wanted a particular type of sandwich with it, so I asked if they had them at this location as I did not see it on the menu. They did not. So I was going to order a muffin and then changed my mind and asked for the cheese biscuit instead.
The girl at the cash looked at me funny and said "I'm sorry, the what?!"
"The cheese biscuit. Top row behind you, second from the right. Next to the regular tea biscuits."
"The cheese croissant?" (note, they did not have cheese croissants on the display shelf).
"No, no. The cheese biscuit. Right there on the top shelf."
At this point, the woman working next to the cashier (getting donuts, etc for both cashiers) stepped forward and looked at me like I was some sort of bug. A very stupid bug.
"Those are cheese and ham biscuits!" I was absolutely taken aback at her tone. It was so sharp and so loud and so rude that it almost brought tears to my eyes. Now... I'm not some pathetic creature who can be taken down to tears by just anyone, but her tone was just so.... amazingly rude. I should also note that she was a generation or two older than me, so it really felt like being chastised by a parent or a teacher for being incredibly stupid.
"I'm...sorry? The sign just says 'cheese'. Anyway, that's what I would like."
"The sign broke! They are cheese and ham!"
At this point, I probably should have just walked away, but I really wanted my coffee, and losing one customer would not make any impact on their sales at all. The lineup behind me was about 15 people long. It's a really, really popular coffee chain.
I just looked at her and asked her how she expected people to magically know they were cheese and ham biscuits if the sign just says cheese. I was really fighting to keep my voice from cracking...it did anyway. Cold medications make me weepy. That's my excuse for almost crying all over her. She got super condescending and raised her voice to this sickly sweet tone "Aww, I'm sorry lovey," (yes, she called me lovey... i wanted to throttle her... but I wanted my coffee more) "I just thought you should know they have ham in them too, in case that would change your mind."
It didn't. I wanted a biscuit.
The thing is, I know that this particular chain prides themselves on excellent customer service.
It was all of $3 and 15 minutes out of my day. But I am still torn on whether I should send them an email to complain about this particular person. There's not much they can do about it now. It's easy for me to avoid that particular location as I rarely go to that particular mall.