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Author Topic: Giving PA people what they "want" (Stories!) UPDATE P27  (Read 303525 times)

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MyFamily

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #480 on: February 26, 2013, 03:59:34 PM »
I'm giving a PA coworker what she wants.  She doesn't want to talk with me right now (I'm not willing to take on an extra task for her that our receptionist who is currently out on medical leave normally does, but that is because I've taken on 85% of the receptionist's tasks, and I just don't have time for one more).  Why is this a bit of karma? Because we just got a new printer/copier/scanner/fax machine and the only staff member who really went through the training was me (ie I didn't focus just on what I need, but on what everyone needs), and she didn't go through any of the training (her choice). So now, she's having troubles making some simple copies because while the new machines aren't that different, there is a difference, and she's going to have to learn how to do it, and there is no one else who can show her what she needs to know because I'm the only one who knows.  (and for the record, I'm being professional and have emailed her twice reminding her that I need to show her things on the machines - she just hasn't responded at all).
"The test of good manners is to be patient with bad ones" - Solomon ibn Gabirol

Library Dragon

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #481 on: March 03, 2013, 03:38:59 PM »
It does amuse me how many terrible clients seem to believe that the Worst Possible Threat they can make is to say they'll go elsewhere.

I've told this story here before but I don't think in this thread.

I work in a public library. Our fines are 25 cents a day per item, but you're allowed to ignore them and keep checking out until they exceed $25, at which point you're blocked. We had a patron who was difficult in a variety of small ways, not really worse than many other patrons. She had more than $25 in fines, so we wouldn't check out to her until she paid them down. It escalated until our supervisor came out and brought her into her office to discuss matters. At which point the patron informs supervisor that if the fines aren't waived, "I'll take my business elsewhere."

To which supervisor replied, "Okay."

Seriously, lady, you hold no cards. The only way we receive money from you is via fines and taxes. You're going to pay the taxes no matter what, which made our choices

1) Waive your fines and lose that money, and still have to deal with you.
2) Not waive your fines so you can't use the library and we don't have to deal with you.
3) Not waive your fines and you go to another branch and bug them.

Why in the world would we go with option 1? The patron was pretty shocked by supervisor's reply, but she did pay her fines.

I should point out that we're pretty generous when it comes to waiving fines for anything resembling a valid reason. But "I just shouldn't have to pay them" gets you nowhere.

This makes me guffaw every time it happens.  I just had an cal from a patron who had over $600 in library materials.  We had:
1. Sent her an email reminder 3 days before they were due;
2. Sent an overdue notice;
3. Sent a bill;
4. Months later she was turned over to the collection agency and received a letter.
5. Sent a certified letter reminding her that we have the right to turn her over to the magistrate.

She called screaming that we were charging too much for the items. I explained that we really didn't want her money, just for her to bring back the 25 items (DVDs & books) in good condition.  It turned out she sold them in a yard sale. She announced that once she paid for the materials her "business with the library is done."

Yes, it hurts my feelings that someone who steals from the public won't be using our facilities again.


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Katana_Geldar

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #482 on: March 03, 2013, 04:36:43 PM »
The students at my library haven't usually been to a library before, so they have no idea that they have to bring the books back when they say and it has to be constantly drummed int them. It's nothing to them to borrow a text book for, say, the rest of the semester, and then return it as pay the fine because its cheaper than buying the book.

And we did find a book tha had been missing six months hidden in one of the toilets. Students had been using it to cheat in exams.

crella

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #483 on: March 03, 2013, 09:50:06 PM »
Quote
It turned out she sold them in a yard sale.



 :o :o :o

rose red

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #484 on: March 04, 2013, 09:17:46 AM »
Six. Hundred. Dollars.  :o  That sure as heck can buy more than 25 books and DVDs.  When I was young and lazy, the most I racked up $20 and was so mad at myself.  I thought nobody was stupid as me for letting it go that long, especially when fines were only 10 cents a day.  And then I overhear librarians with other patrons, and read stories like this and realize, no, I'm not the worse they've ever encountered (probably not even a blip on their radar).

bopper

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #485 on: March 04, 2013, 04:10:51 PM »
Re: the band member and the dishes

I am a mom but I have been that band member too.  One has to help as a household member to maintain the house. But generally usually you have gotten the  benefit of the meal you eat that you are asked to clean up after.   Or you have used the bathroom that you are asked to clean. Or stepped on the floors you are asked to vacuum. 

My dilemma is when I make dinner, but the person designated as the dish doer that night decided they didn't want the main meal and made something else for themselves.  I still want them to clean up as I made dinner and it is their turn.

Katana_Geldar

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #486 on: March 04, 2013, 04:38:20 PM »
Six. Hundred. Dollars.  :o  That sure as heck can buy more than 25 books and DVDs.  When I was young and lazy, the most I racked up $20 and was so mad at myself.  I thought nobody was stupid as me for letting it go that long, especially when fines were only 10 cents a day.  And then I overhear librarians with other patrons, and read stories like this and realize, no, I'm not the worse they've ever encountered (probably not even a blip on their radar).

You try having overdubs at a university library.

Garden Goblin

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #487 on: March 04, 2013, 10:20:07 PM »
I broke my mother's friend.

My niece is starting to get old enough where it is necessary to explain to her the maintenance aspects of the birds and the bees.  She and I were having a conversation about bras, and he was close enough to overhear and started eavesdropping.  He got uncomfortable, and starting making PA remarks about inappropriate conversations and if he wanted to hear this kind of talk he'd go to the gentleman's club where at least he could see some nice the girls.

So I pulled up my phone brought up a picture and said here are some the girls, now hush.  He turned bright red and started stammering.  My mother freaked out.  Then I suggested that one or the other of them actually look at the picture.



He realized he was being silly and shut up after that.

PastryGoddess

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #488 on: March 04, 2013, 10:39:11 PM »
I broke my mother's friend.

My niece is starting to get old enough where it is necessary to explain to her the maintenance aspects of the birds and the bees.  She and I were having a conversation about bras, and he was close enough to overhear and started eavesdropping.  He got uncomfortable, and starting making PA remarks about inappropriate conversations and if he wanted to hear this kind of talk he'd go to the gentleman's club where at least he could see some nice the girls.

So I pulled up my phone brought up a picture and said here are some the girls, now hush.  He turned bright red and started stammering.  My mother freaked out.  Then I suggested that one or the other of them actually look at the picture.



He realized he was being silly and shut up after that.

I totally just added this picture to my phone

Diane AKA Traska

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #489 on: March 05, 2013, 09:43:41 AM »
Ha ha ha!   That reminds me of a story Tina Fey told in her book "Bossypants".   Amy Poehler told an off-color anecdote, and one of the male cast members of SNL said "Oh, don't talk like that!   It's so unladylike, and I don't like to hear it!"  (For the record, he was eavesdropping, so he didn't HAVE to hear it.).  Amy glared at him and said "I'll talk however I want.  I don't give a f*** what you like."

::Applause::
Location:
Philadelphia, PA

violinp

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #490 on: March 07, 2013, 02:39:03 PM »
Ha ha ha!   That reminds me of a story Tina Fey told in her book "Bossypants".   Amy Poehler told an off-color anecdote, and one of the male cast members of SNL said "Oh, don't talk like that!   It's so unladylike, and I don't like to hear it!"  (For the record, he was eavesdropping, so he didn't HAVE to hear it.).  Amy glared at him and said "I'll talk however I want.  I don't give a f*** what you like."

::Applause::

 ;D
"It takes a great deal of courage to stand up to your enemies, but even more to stand up to your friends" - Harry Potter


lorelai

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #491 on: January 14, 2014, 01:25:05 AM »
My way of dealing with my PA mil is to respond with cluelessness when she starts in on me going to school instead of taking care of her son. It's more like one class, one night a week. But I was studying for the GRE's for awhile.

MIL: What did you do today?
Me: mostly studied.
MIL: You study all the time! Do you ever do anything else?
Me: I know, right? I'm so lucky. I get to take these classes to further my career and I love to study. It's so nice that I get to do it so often!
MIL: When do you have time to be with my son?
Me: DH really likes it too! Then he can do x or y. It's nice to be together and it's also nice to spend time apart, you know?
MIL: grumble grumble

I'm just waiting to hear if I got into grad school so the real PA comments can start! Ha!

MissRose

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #492 on: January 14, 2014, 07:31:28 AM »
I'm mostly on Wonderfullyanonymous' side on this one.  It's all well and good if you want kids to participate in the daily household chores, but you better be sure it's equitable across all of them.  Having someone come home after being gone and having them clean up messes created by someone else doesn't prepare your child for anything but resentment.  Especially if, as it sounds, the siblings don't have the same expectation.

I tried to POD this hours ago...before my power went off. 

My brother and I frequently use resentment as our middle name...

I resented the fact as a kid then as a teen that my mother had me and my sister do a lot of chores growing up.  Especially when we knew our cousins of the same age rarely did any chores and to really get us mad was most of the neighbor kids didn't do chores either.   When my mother worked some outside of the home when I was a teenager, my younger sister would not want to do her work and often make me do some of her work for her.  My mother seldom believed me when I said anything about it and my sister back in the day would go ballistic if I tattled on her.   Looking back, the way me and my sister acted we hoped it would get us of doing work but we are better for knowing how to do housework as adults & our mother would NEVER back down then do the work herself.

hjaye

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Re: Giving PA people what they "want" (Stories!)
« Reply #493 on: January 14, 2014, 09:38:39 AM »
Speaking of restaurants, I remember when my grandmother was alive - she'd always deliberately order the cheapest thing on the menu and then complain about it.   My parents (who were paying) would beg her to order what she wanted to eat as opposed to the cheapest thing, but noooo!

That reminds me of this joke:

Lady 1: The food at this restaurant is terrible
Lady 2: Yes the food is dry, over cooked and barley edible
Lady 3: yes I agree, and the portions are so small...................... ba da bump

Twik

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Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #494 on: January 14, 2014, 10:01:19 AM »
Ha ha ha!   That reminds me of a story Tina Fey told in her book "Bossypants".   Amy Poehler told an off-color anecdote, and one of the male cast members of SNL said "Oh, don't talk like that!   It's so unladylike, and I don't like to hear it!"  (For the record, he was eavesdropping, so he didn't HAVE to hear it.).  Amy glared at him and said "I'll talk however I want.  I don't give a f*** what you like."

::Applause::
Why? That's pretty clear retaliatory rudeness.
"The sky's the limit. Your sky. Your limit. Now, let's dance!"