News: IMPORTANT UPDATE REGARDING SITE IN FORUM ANNOUNCEMENT FOLDER.

  • May 23, 2018, 06:26:53 AM

Login with username, password and session length

Author Topic: Giving PA people what they "want" (Stories!) UPDATE P27  (Read 303539 times)

0 Members and 1 Guest are viewing this topic.

Cherry91

  • Member
  • Posts: 611
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #585 on: January 26, 2014, 02:24:01 PM »

From what I understand the "defender" was using pretty sexist terms himself.


Yeah, sounds like he was trying to "white knight" in the hopes of impressing one of the girls... and failed...
All will be well, and all manner of things will be well.

PeterM

  • Member
  • Posts: 2326
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #586 on: January 26, 2014, 04:09:07 PM »
We get a fair number of PA people at the library. I tend to either ignore their comments entirely or accept them completely at face value. In some ways it helps that I seem to be having minor hearing trouble. I really don't hear some comments that aren't directed straight at me, so I don't even have to lie about that.

We had one guy a month or so ago that I'm reminded of for some reason. I don't think I've mentioned him before. He'd been a recurring problem for awhile, but never enough to trigger an official reaction. He's a little slow mentally but plenty smart enough to use "Oh, I didn't know that" or "I forgot" in his favor. He's also very large and quite happy to loom over people until they do what he wants. He gets frustrated easily with the computers when they don't run as quickly as he thinks they should, or do exactly what he wants. I'm pretty sure his ideas of how computers should work come straight off of TV or out of the movies, so needless to say real computers seldom measure up.

One day he was in an especially bad mood with the computers because they were "too slow." No, they weren't, but try telling him that. He took to picking up the monitor and banging it against the desk hard enough that he actually knocked loose some wires underneath the computer desks. The librarian told him in no uncertain terms not to treat the computers that way, and he snarled "Fine!" and stomped into the main room. Then the librarian had to get down on her hands and knees to restore service to the two or three people whose computers this guy had messed up.

I didn't know any of this at the time. I just saw this guy stomping up to the desk in a bad mood. He flourished his library card at me and said, "I want to cancel my account! Just delete me from the system!" He pretty obviously expected to be fawned over and convinced to stay part of our wonderful library system.

I just said, "Okay," and used his card to call up his record and delete it. If he'd had books checked out or owed fines I couldn't have done it so easily, but he only ever used his card to access the internet, so it took me about ten seconds. I then threw his card into the trash and said, "You're all set. Your record has been deleted."

It took him a minute, but he came back with, "... Oh. Okay. I guess I'll just sign up again later if I want to."

"That sounds like a plan. Is there anything else I can help you with?"

No, there wasn't, and he walked out. We haven't seen him since. The librarian thanked me profusely.

Jocelyn

  • Member
  • Posts: 2013
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #587 on: January 26, 2014, 04:46:06 PM »
 
I get that Mr. Dom Perignon probably shouldn't have dragged the manager into an argument over 25 cents, but at the same time, if someone is spending $200 on wings, it seems a little short-sighted to haggle with someone over 1/800th of their bill and causing ill will. It seems penny-wise and pound-foolish.

I don't agree- either the waitress COULD comp it, and was being short-sighted in offending a customer who was paying $200 for his dinner (in which case her manager SHOULD know about it), or she wasn't able to comp it, in which case asking her manager to do so conveyed the customer's displeasure with the restaurant's policy.
I don't think it's PA to ask to speak to a manager if an employee cannot or will not provide a reasonable server, because what's the alternative? Not allowing the business to know why you were dissatisfied, and may not return?

FauxFoodist

  • Member
  • Posts: 5015
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #588 on: January 26, 2014, 05:27:12 PM »
 
I get that Mr. Dom Perignon probably shouldn't have dragged the manager into an argument over 25 cents, but at the same time, if someone is spending $200 on wings, it seems a little short-sighted to haggle with someone over 1/800th of their bill and causing ill will. It seems penny-wise and pound-foolish.

I don't agree- either the waitress COULD comp it, and was being short-sighted in offending a customer who was paying $200 for his dinner (in which case her manager SHOULD know about it), or she wasn't able to comp it, in which case asking her manager to do so conveyed the customer's displeasure with the restaurant's policy.
I don't think it's PA to ask to speak to a manager if an employee cannot or will not provide a reasonable server, because what's the alternative? Not allowing the business to know why you were dissatisfied, and may not return?

I don't think it was PA, either and didn't understand why the server didn't just go to her manager to see if it would be okay (and she could've told the guy, "Usually, it's an extra 25 cents but let me check with my manager if we could comp it this time).  I would've likely gone farther than he did and said to her, "I'm spending $200 for my meal, but you're telling me I have to spend an additional 25 cents for blue cheese dressing???  Could you please check with your manager on this?"  Hell, given the tip she could reasonably expect to get for good service on a $200 meal, you'd think it would've occurred to her pay the 25 cents herself for the blue cheese dressing for a tip that could've been $30 for her on his meal alone.

Sophia

  • Member
  • Posts: 12441
  • xi
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #589 on: January 26, 2014, 05:32:01 PM »
 
I get that Mr. Dom Perignon probably shouldn't have dragged the manager into an argument over 25 cents, but at the same time, if someone is spending $200 on wings, it seems a little short-sighted to haggle with someone over 1/800th of their bill and causing ill will. It seems penny-wise and pound-foolish.

I don't agree- either the waitress COULD comp it, and was being short-sighted in offending a customer who was paying $200 for his dinner (in which case her manager SHOULD know about it), or she wasn't able to comp it, in which case asking her manager to do so conveyed the customer's displeasure with the restaurant's policy.
I don't think it's PA to ask to speak to a manager if an employee cannot or will not provide a reasonable server, because what's the alternative? Not allowing the business to know why you were dissatisfied, and may not return?

I don't think it was PA, either and didn't understand why the server didn't just go to her manager to see if it would be okay (and she could've told the guy, "Usually, it's an extra 25 cents but let me check with my manager if we could comp it this time).  I would've likely gone farther than he did and said to her, "I'm spending $200 for my meal, but you're telling me I have to spend an additional 25 cents for blue cheese dressing???  Could you please check with your manager on this?"  Hell, given the tip she could reasonably expect to get for good service on a $200 meal, you'd think it would've occurred to her pay the 25 cents herself for the blue cheese dressing for a tip that could've been $30 for her on his meal alone.

It has been rare, but when it has happened that a waiter in a restaurant said that I'd be charged for some petty thing like more dressing, it has come out of their tip.  I will usually use the white area of the slip to calculate the reduced tip. 

rose red

  • Member
  • Posts: 9953
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #590 on: January 26, 2014, 06:01:11 PM »
Maybe it's because I work in customer service and deal with this all day long, but I never feel I'm owed anything for free just because I'm spending a lot of money.  If sauce is 25 cents, then that's the restaurant's price and I will pay it.

Mel the Redcap

  • Scheming Foreign Hussy married to a Good Ethnic Boy!
  • Member
  • Posts: 2426
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #591 on: January 26, 2014, 06:05:10 PM »
It has been rare, but when it has happened that a waiter in a restaurant said that I'd be charged for some petty thing like more dressing, it has come out of their tip.  I will usually use the white area of the slip to calculate the reduced tip.

Given that enforcing payment for 'petty' things like that is almost always a management decision and not within the waiter's discretion, that seems kind of cruel. I read a couple of forums where people in service positions have posted about being stuck in the middle between inflexible management ("yes they have to pay, it comes out of our bottom line, if you come to me to ask if I'll comp it I'll do it so I don't look bad but then I'll take it out on you") and annoyed customers ("it's only 25 cents, why can't you give it to me for free, okay then your tip is going to suffer because I consider this to be horrible service").
"Set aphasia to stun!"

JenJay

  • Member
  • Posts: 7020
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #592 on: January 26, 2014, 06:15:19 PM »
Maybe it's because I work in customer service and deal with this all day long, but I never feel I'm owed anything for free just because I'm spending a lot of money.  If sauce is 25 cents, then that's the restaurant's price and I will pay it.

I agree. If I think it's ridiculous to be charged for a little bit of extra sauce (and I do) I'll choose not to go back. I wouldn't take it out on the wait staff. They don't set the policy, they're just the ones stuck enforcing it.  :-\

Tosca

  • Member
  • Posts: 0
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #593 on: January 26, 2014, 07:39:18 PM »
My mother isn't PA, but early in her marriage to my father, she tried using hints.  My father is an Australian farmer and simply doesn't do hints.

Their farmhouse had an outside toilet.  As it was in the middle of nowhere, he didn't bother putting a door on it.  My mother objected to this, so he took a piece of tin that had been used to mix cement, and put that up with some wire hinges.

Mum had wanted a proper door, but tried to hint for one rather than ask outright.  She began saying that she was "tired" of looking at the cement on the inside of the tin when using the toilet.

Eager to oblige his new wife, Dad turned the piece of tin around so the cement was now on the outside.

Mum asked for (and got) a proper door, and learned not to hint for things with Dad.

Yvaine

  • Member
  • Posts: 10051
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #594 on: January 26, 2014, 07:43:58 PM »
But I remember many years ago, my DH's grandparents announced they'd went to Hooters for lunch. I was surprised and asked them what they thought of the place. Grandma said, "Well the food was okay...but I don't think we'll be going back."

I asked, "Why?"

Grandma thought about it and said, "It was too loud." ;D

LOL! Reminds me of the time my family went to Vegas when my brother & were little kids, so early 80's. We were walking the strip when we passed by a sign advertising "Nudes on Ice" i.e. nude ladies ice skating.

My brother wanted to know what it was and after my parents explained it to him asked, "but won't they get cold?"  ;D

I'm 36 and that would probably be my first remark too.  ;D But then when I heard of nude aerobics, my first thought was "Ow! Don't you at least want a sports bra?"  ;D ;D ;D ;D

There's nude aerobics? Ouchy!

Well, I'm pretty sure it's more a novelty/stunt than a serious exercise video, but it does exist.

Jocelyn

  • Member
  • Posts: 2013
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #595 on: January 26, 2014, 08:33:59 PM »
Maybe it's because I work in customer service and deal with this all day long, but I never feel I'm owed anything for free just because I'm spending a lot of money.  If sauce is 25 cents, then that's the restaurant's price and I will pay it.

I agree. If I think it's ridiculous to be charged for a little bit of extra sauce (and I do) I'll choose not to go back. I wouldn't take it out on the wait staff. They don't set the policy, they're just the ones stuck enforcing it.  :-\
I wouldn't penalize the server...but I think the management deserves to know if there's anything going on in their restaurant that would deter customers from returning.

violinp

  • Member
  • Posts: 3758
  • cabbagegirl28's my sister :)
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #596 on: January 26, 2014, 09:48:46 PM »
Maybe it's because I work in customer service and deal with this all day long, but I never feel I'm owed anything for free just because I'm spending a lot of money.  If sauce is 25 cents, then that's the restaurant's price and I will pay it.

I agree. If I think it's ridiculous to be charged for a little bit of extra sauce (and I do) I'll choose not to go back. I wouldn't take it out on the wait staff. They don't set the policy, they're just the ones stuck enforcing it.  :-\

POD. I've seen people get irate over having to pay 25 cents for a kiddie cup at the theater (a normal size drink can range from 4 - 5 bucks), and I just think, "Why? Why are you getting nasty at a green kid who's only following the rules?" If you don't want to patronize a store like that, fine. You're certainly free to take your business elsewhere. But, getting nasty about - SHOCKER - having to pay for a cup (with or without a drink in) at a business is facepalm - worthy, at best.
"It takes a great deal of courage to stand up to your enemies, but even more to stand up to your friends" - Harry Potter


MariaE

  • Member
  • Posts: 5080
  • So many books, so little time
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #597 on: January 26, 2014, 11:46:51 PM »
Maybe it's because I work in customer service and deal with this all day long, but I never feel I'm owed anything for free just because I'm spending a lot of money.  If sauce is 25 cents, then that's the restaurant's price and I will pay it.

I don't work in customer service, but I agree. It seems awfully entitled to expect to be comped.
 
Dane by birth, Kiwi by choice

Outdoor Girl

  • Member
  • Posts: 16769
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #598 on: January 27, 2014, 07:36:23 AM »
Maybe it's because I work in customer service and deal with this all day long, but I never feel I'm owed anything for free just because I'm spending a lot of money.  If sauce is 25 cents, then that's the restaurant's price and I will pay it.

I don't work in customer service, but I agree. It seems awfully entitled to expect to be comped.

But as the waitress in that scenario, if I wasn't allowed to comp, I would have paid the quarter out of my own pocket, hoping that I would be getting a larger tip, considering the $200 order.  But by mentioning it, all I did was piss off the customer.

Sure, the tip may never materialize but I have a higher chance of getting it if I say, 'No problem!' than if I say, 'That will be an extra 25 cents.'
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
Ontario

siamesecat2965

  • Member
  • Posts: 9316
Re: Giving PA people what they "want" (Stories!) UPDATE P27
« Reply #599 on: January 27, 2014, 08:02:03 AM »

It has been rare, but when it has happened that a waiter in a restaurant said that I'd be charged for some petty thing like more dressing, it has come out of their tip.  I will usually use the white area of the slip to calculate the reduced tip.

I have to disagree; the server doesn't set the policy, management or corporate does, and its entirely possible that a server could lose their job over something like this, even for such a small amount.

 I'd either decline whatever it was I was asking for that I'd be charged for, or pay it. I don't know that I'd even bring it up with management or corporate. 25 cents isn't enough to make it worth my while.