I work as a pharmacy technician. Part of my job requires that I make lots of phone calls. When I have to call a customer, it's no problem. My problem is when I have to call a doctor's office or a lab.
This is how a typical conversation might go when I place a call:
Person answers the phone (PATP): Thank you for calling Dr. Blah-blah's office, how can I help you?
Me: Hi, this is MrsCrazyPete from ABC Pharmacy. I'm calling to find out about Joe Schmoe's lab results. Has he come in yet?
PATP: ...complete silence...
Now I assume that the person on the other end is looking up that information, but without them saying anything, I don't know for sure. Sometimes I'm kept waiting for up to a full minute with nothing but silence. After a period of time they give me the information I need, but in the meantime I'm getting very frustrated.
A few times I have started to repeat myself or said "hello?", only to have the person snap at me that they are checking on what I need.
Is there anything I can say in this sort of situation? Or do I just suck it up?