Yesterday I phoned someone for information and was met with silence, so I asked, "Are you still there?" The guy said yes, he was just checking on the computer. Which is what I thought, but he didn't even say, 'Hold on for a moment while I check." It made me wonder if the line had been cut off. I'm fine with waiting, but if I've been cut off I don't want to sit there holding the phone and wondering.
I suppose if I were on the other end and someone were chattering away while I tried to check something for them, I'd have to say, "let me place you on hold while I check." I can't multitask and if someone is yammering away while I look up their information it just makes the whole process very painful.