You never know, and won't hurt to try if you really feel you are owed something.
I bought a printer at Best Buy. It died within the warrenty period and I wasn't able to get back to any Best Buy (we live in a shopper's wasteland) so bought a new printer the I needed immediately at a store we happened upon. My son-in-law took me and the printer to Best Buy with the box and all the documents and still within the warrenty period. First the Geek tried to talk to son-in-law and I said quite firmly, "I am the customer here," was acknowledged, and explained what had happened.
I was asked, "What do you need?", and I said my money back, but I'll take store credit. Got the credit, all was good, stocked up on paper and ink for my new printer (rumors of Best Buy going out of business were ramant so I wanted to spend it).
As we left, our son-in-law is laughing hysterically that he couldn't believe I pulled that off! That was totally against company policy. He still tells the story.
Hey. I was polite, clear, reasonable. What less should I expect?