She mentioned the rumors of Best Buy going out of business; perhaps it was against policy at that point to accept a return of any sort.
It's my understanding with computers, accessories and electronics that the return policy is MUCH shorter than other products and is ALWAYS shorter than the warranty period.
You might have 30-90 days to return a set of glasses or a lamp. But you might only have 7-14 days for computers and associated equipment.
A warranty period may be 1 whole year but beyond that 7-14 day period, you would have to send your defective equipment to the manufacturer for repair or replacement. So I'm impressed that the store would refund while under warranty.
EG.: I just bought a cellphone at Walmart. They informed me they have a 14 day policy for returns on cellphones. Any problems or I just don't like it I can bring it back to Walmart. If I have any problems with it AFTER the 14 days, I've got to send it back to Samsung, the manufacturer.
So I assumed that Luci45 bought the printer, had it longer than the average return policy for that store for printers when it broke but before the manufacturer's warranty expired. So she brought it back to the big box store she bought it at (Best Buy?) and they gave her a refund. That's pretty cool.