If Molly had wanted help, Molly should have asked for help. There is a whole thread going on in the Coffee Break folder about giving PA people what they want - she didn't want to wait inside, she didn't ask for any more assistance beyond getting the address; the OP gave her the assistance she requested. I don't see what they did wrong here. Would it have been nice to do more? Sure, but my guess is that Molly has set it up where the OP has had to step in and fix her problems so many times, they are burnt out on doing it.
This was my take on the situation as well. I work with someone kind of like this. For a while, she and her husband only had one car, and they live in PA, where we are in NJ. Neither one of them had cell phones at the time either, which I just thought was kind of unwise, due to the distance she had to travel to work.
He was driving her to work, and picking her up. But while he knew what time the store closed, and how long it took him to get there, many times, we were leaving, and he still wasn't there.
She tried the PA route one night, moaning about how she wasn't sure what time he was going to make it, and so on, and asking out loud, "I wonder what time Starbucks closes?" I think she was trying to get one of us to say "oh don't worry, we'll stay and wait with you" which wasn't ok with any of us. Many of us work 2 jobs, and at the end of the day, we want to go home. Her transportation sitaution is NOT our problem. In an emergency, absolutely, no problem, but this went on for several months, and it got old fast.
So I said to her, well, call and find out what time they close. Which turned out to be 10, an hour after we do. So most of us leave, and then she and the one other employee (a friend of mine) leave, and he's still not there. She offered to drive her down the strip mall but no, she'd just wait. So she left. While some may say not cool, it was a well lit area, and very safe. And there's also a diner just up the road, which anyone would have been happy to take her too, but as neither one had a phone, no way to let him know. So she sat outside, and he came about 15 minutes later.
My friend told me later another manager commented to her SHE wouldn't have left her there alone, but hey, our feeling was, your DH knows what time you get out, so it behooves HIM to be there and waiting for you, not the other way around, and it isn't any of our jobs to wait for him with you, OFF the clock.