Background info: I am a strict vegetarian. I cannot have bacon under ANY circumstances.
Well, today it is the second time it happened. I went to a bakery cafe and ordered the spinach artichoke souffle. I even made sure to remind them that it was the spinach-artichoke vegetarian one. They were not ready yet, so they delivered it to me. It smelled smokier than usual- but that could have been the way it was prepared. I asked to double check to make sure that it was not the bacon one- she said bacon ones were labeled with a strip of bacon on top (I can vouch for that- when they are ready and on display, the bacon on top is obvious). I begin digging into it- nothing suspicious yet. I taste a bit of it- uh-oh! I threw etiquette out the window, spit it out into my napkin (hopefully I did not ingest or swallow any bacon), and asked them to please give me another one. I dug a bit deeper in front of the cashier- yup, bacon indeed (very well hidden). They gave me another one and apologized. I would have paid for the second one joyfully- but they gave it to me for free.
This is the first time this happened- at this particular unit. Two years ago, the same thing happened at a different unit.
How do I word a complaint about this? Should I just call on the phone? Send an email? A letter? How should I let them know that due to their kitchen staff not properly labeling the bacon spinach souffles, that they have been given to me by accident twice- and I found out too late. Other than the bacon strip on top, it is extremely difficult to tell them apart by sight- unless you dig in, and then you still have to dig in quite a bit.
Physically, I am fine- guess I did not ingest enough, if any at all. Emotionally, I am not. I was as careful as possible, and still managed to accidentally come in contact with something that I do not wish to eat. I may be overreacting due to Friday's events, a sick boyfriend, an unexpected home repair bill, and other things adding up.
What would you do in this case?