I'm going to have to change my tactics, because twice this week I've gotten burned.
When I'm working on a project, sometimes I need input from the person in charge of it. And occasionally I get that input by having them come over to *my* desk and look over my shoulder at the computer screen.
So on Wed., I called a project head and said, "I'm almost done, but I need your help with this. Can you come over?" She said, "sure," and then I waited. And waited. I was hungry, but I didn't want to go to get something because I thought she'd be there any minute. I got distracted with a few piddly things while I waited, and then I called her and left a message saying, "I'm waiting on you."
About 20 minutes later, or more, she comes by. I said, "I was waiting on you," and she said, "I had to go through my emails." (She'd been away between the holidays.)
I didn't say anything (maybe I should have, but I was too crabby and hungry to trust myself), but I thought, "you couldn't have told me that when I called? Then I could have gone and gotten something to eat instead of staying here."
Later in the week it happened again--I called someone and said, "Can you come help me with this?" and she said sure. So 10 minutes later I send an email saying, "here's what I think will fix it." I wait 7 more minutes, no answer, so I walk over there.
I'm going to start saying, "How soon will you be able to get here? Will you be able to come right away?"
I know they have lots of stuff to do, but so do I. And I'm happy to wait--I'm actually good at being patient. But I'd like to know.
What do you think of the new plan?
And am I right in thinking it wasn't particularly polite of them, to not say, "sure, in about 15 minutes," or "I'm got to go through my email first." Or to call once they realized how long it was taking.