I'll tell you what I don't like in the form of our dinner out as a family recently.
We were told the bar area was 21 and up* (we had an 18 and 16 yr old with us) so we could not wait for our table there and was no other place but right in front of the door was suggested. *While this is within their right, I've never encountered this policy in our city.
Once seated the waiter came to take our drink order, I said I hadn't decided on a wine yet so to just bring me water. He left without asking DH or kid's their drink order.
Waiter asked if we were ready to order. DH said he thought we'd start with an appetizer. Waiter asked if we'd like to hear the specials and DH said sure. We expected to hear the appetizer specials, not the mains and desserts in such incredible detail that we forgot what the appetizer specials were. Special we had just been told about was no longer available and they did not let us know that until they brought the other appetizer we had ordered.
Two of us ordered the same main. One was perfect the other practically inedible. I split mine with my son. We tell to the waiter the problem when he finally comes back to check on us when we are done eating. He comes back and tells us the chef said they were having a problem with one of their grills and that must be why the second one was "off". So why were they using the grill if they knew it was having problems? But no worries, they are going to comp us a $7 dessert for a back $25 entree.
We decide to order 3 desserts for the four of us (since we had split 1 appetizer and 3 mains we were hoping to get at least 2 edible desserts
). Our waiter brings all 3 at once and while setting them down, spills cream sauce down my shoulder, arm, into my lap and the table in front of me (I also found some in my hair when we got home). I use my napkin that has some cream sauce on it to clean up my arm shoulder. Waiter uses a paper napkin to clean up the table. I hand him my dirty napkin thinking he is going to bring me a new one and come back with a wet cloth to get the sticky mess off the table. Nope, the next time we see him is to bring the check, but again, no worries because now they are comping 2 of our desserts.
I go to the restroom and try to sponge out as much of the sauce as possible and end up with a pretty wet sleave and still smelling of sour milk. We scrap the rest of our evening. So for our $160 dinner we ended up with 1 very good appetizer, 2 very good and 1 ok entree , 1 good 1 ok and 1 bad dessert, a great story and the ability to tell a friend who recommended the place that she is nuts. Not a bad deal all in all.