Yesterday, I got a call from a customer. Finding my phone was at an awkward distance, I picked it up to move it ... and somehow dislodged the cord, cutting off the call.
I hoped the customer would call back, but he never did.
I was wondering, if you were talking to a business, and heard, "Just a second, and I'll ....", would you assume you had been hung up on? Or would you think it was most likely a malfunction, and call back? I hate feeling that he thought I was rude, but these things happen, and there is no way I can contact him back from my end.