Yesterday I got a phone call from a company that provides a phone service I subscribe to. I was told that they are changing the way the service works and that means that my monthly charges will drop from £6.00 to £4.50. Great. It's not big money, but it all helps. The customer service woman went through a couple of security questions to check my account and then asked for my credit card number. I explained that I pay for this by direct debit and asked why she needed the credit card number. "It's security, to check we're debiting the right account" I again explained that I pay by direct debit, so they would have my bank account details, but as they don't have my credit card details (different bank), having that number couldn't be a security feature. Therefore, could she explain why she needed it? She went through the service changing and costs dropping spiel again. I politely said that yes, I understood that, but I didn't understand why she needed my credit card details when I don't pay by credit card. Her response:
"Fine, I'll just leave you on £6.00 a month" and hung up.
I did call the company and asked to speak to a supervisor, who apologised and said she would check who called me and "have a word with them" She also said she would get someone else to call me and change the charges. Guess what, nobody has called. They now have until tonight to call me, or I will move to another supplier.