Classic at the doctor's office today.
Patient was asking about getting something (not speaking clearly - they were talking to the person at the desk and on their cell phone at the same time - so hard to understand what was being said to the person at the desk and what was being said over the phone was loud & clear - but that's not what I'm posting about HERE).
After asking two or three times about something, the question was "why won't you release that to me?" Receptionist finally said, clearly, that the insurance had not paid so there was an outstanding (unpaid) balance on the account for the last five months and that nothing could be done about (mumble) until that was cleared up (I wondered if the mumble was to keep anyone else in the waiting area from hearing any medical information). Patient told her that she'd been no help.
Patient then turned and stomped through the waiting area and out the door, exclaiming over the phone that "this office is always so RUDE!" - whether to the waiting room or the person on the other end of the cell phone conversation was not clear to me. And whether or not the patient needed to do something about contacting the insurance company instead of just demanding that the doctor ignore the unpaid balance.
I got billed several times over the last few years where a typographical error (wrong social security number, wrong name of family member listed as either patient or insured, and similar lapses that could have been caught by proof reading - but weren't until I looked it over and pointed out the error in the claim submission - or called the insurance company to find out what was going on if it was something else). For all I could tell, the patient was being asked to call the insurance company to find out what was holding up payment, not asked to pay a huge sum of money at that moment....but the way patient reacted, paying the doctor was not their problem.
I thought that the receptionist was trying to be polite by keeping her voice down while talking to the patient, until there had been several rounds of "do what I want you to do" and "I can't do that.....".