Something similar happened to me recently. I was looking for a particular car and my husband can be on the phone during the day more than I can, so he did a lot of the research. He got on the phone with a particular dealership over 100 miles away and they promised a certain price. They KNEW we would be driving almost 2 hours to get there. My huband asked, over and over, so this is the FINAL price, no other fees etc and they said yes, over and over. We said we'd come by that night, and we were ready to buy. We cancelled an event with friends and went.
Went, drove the car, ready to buy and sure enough an additional $700 in fees were added on. For a $10,000 used vehicle. We were absolutely firm, we would not be paying a penny more than the quoted price and we weren't going to wait around and argue about it either. We got the "but that fee is on every car we sell, there is nothing we can do about it". My husband says, fine then make it up with the price of the car, I don't care how you do it but I'm not paying a penny more than what was quoted. Back and forth to manager who moved about $100. Do we look like idiots? I was like look, this is not about money it's about integrity. I'm not giving any money to someone who lied to me to get me in here. There are thousands of other cars out there. And if this fee is on EVERY car you sell, then your representative should have known that and should have told us that on the phone.
Here's the best part. Their response to that is that "she isn't really supposed to get into that when people call". My response: "Oh so it wasn't a mistake then, it's actually your POLICY to lie to customers over the phone. Got it". And we left.
The crazy part is, that salesman called my husband (not me, even though it was supposed to be my car, because you see I'm just a female) over and over and over again for weeks, trying to get us to reconsider, and STILL not honoring the original quote. Even when we told him we had bought a car elsewhere, he wouldn't stop calling. My husband had to threaten him with a harassment charge before he stopped calling. We did not ever give him any indication that we would consider buying the car after the moment we walked out, so it's not like we were leading him on either. It was "we are not buying a car, any car, from you. Stop calling". For weeks.
I still need to sit down and write that review.