To cut a very long story short, I have been trying for over a month to renew a magazine subscription. I have sent numerous emails to the company that publishes the magazine, and most of them were ignored. Because of the delay, I have not been receiving the magazine in the mail, and have been unable to enter any of the "Subscribers Only" competitions on the magazine's website.
Three days ago, I had had enough. Previously, all my emails had been polite. With the most recent one, I didn't hold back. I wrote that I was surprised and disappointed by the sheer lack of competence shown by the company. I ended by telling them I was getting p*ssed off.
This morning I received a brief reply from the magazine, telling me that they have now renewed my subscription. (This is true - I checked my details at the website and I am definitely subscribed) However, the email contained no apology whatsoever.
Whilst I'm glad the issue has finally been resolved, I'm a little miffed that they never apologised for the lengthy delay. In fact, they did not even acknowledge my most recent email. I personally feel they should have at least said "sorry it's taken us this long". But perhaps I'm expecting too much? What do you guys think?
Also, does etiquette require that I write back and thank them for finally fixing the issue?