I had a call last week from the husband of a former student. Two years ago, she had been academically dismissed from our program because she was asked to leave two internships and, therefore, failed. She tried to claim she needed special arrangements but had no official diagnosis or education plan that is required. She fought the dismissal all the way to the vice president of the university, but it was upheld. Her husband wants her to be readmitted (to pick up where she left off) because he doesn't feel she was treated fairly and she "doesn't deal with conflict at all".
I explained that I could not tell him anything about his wife's academics because of federal law, but I would pull her file and have my director look at it. Director said she could reapply but that was her only option. When I spoke with the husband and explained this he said "That is not an option. I'm paying a student loan and have not had any benefit. You need to tell me what she can do to pick up where she left off."
Again and again I explained I was, legally, unable to give him any information even though she was his wife. She had to contact the director or reapply. He kept repeating that she "doesn't deal with conflict at all".
Director said he will email the student. Ugh! He just couldn't seem to understand that no matter how often or how vehemently he asked I was unable to do what he wanted. I have a feeling this is going to get messy. I think I did okay, though.