This happened on Friday, and I'd like to get some opinions on how I can handle it better next time.
I was the last one in the office, closing up, and the phone rang at 4:58 PM. I would have been within my rights to ignore it, but I went ahead and answered. *bangs head on desk*
I answered the phone and was greeted by Chatty Cathy, with whom we've dealt several times in the past. Some days Cathy is a raging pain-in-the-butt, some days she is perfectly polite and even friendly.
Here is approximately how the call went:
Chatty Cathy: Can I talk to Boss, please?
Me: Boss is already gone for the day, may I take a message?
CC: Why is she gone for the day? It's not time to go home yet!
Me: *chuckle* I guess when you're the boss, you have those privileges.
[Note that this is a common banter in our industry and my "when you're the boss" line is approved by my boss.]
CC: Well, I own Chatty Cathy Emporium and *I* don't leave early.
Me: Can I take a message for Boss to call you back?
[insert roundabout conversation with CC insisting that she is a hard worker and doesn't see why Boss should be leaving early, while I concur with her and ask her to leave a message]
CC: I've been at work since 7AM this morning and I won't be able to leave until at least 8PM.
Me: That's admirable. Can I take a message for Boss?
CC: Admirable? That's not how my husband would describe it. He doesn't appreciate blah blah blah...
Me: I'll have Boss call you Monday. Have a great weekend. Goodbye.
And by that time I was, of course, late leaving.
Was there any way I could have shut down Chatty Cathy earlier?