So someone asked me to look at a Word document that kept freezing and crashing. Besides it being a rather large document, I noticed a ton of superfluous styles, so I said I could try to clean up the stylesheet a bit to see if that would help.
Next thing I know, the person asking me for help is sending a mass email saying I was fixing the stability issues, and that whoever set up the document probably needed MS Word training, etc.
I didn't mean that at all! I just thought I'd try something to see if it'd help. Whoever set up the document actually seems to have a very good grasp on Word, and it looks like things just got muddled a bit as it went through several hands.
So should I send a corrective email to this person? To everyone? Or should I just keep quiet? I know the person was trying to compliment me, sort of, so I feel bad correcting them, but I also don't want whoever set up the document to be on the line for something that isn't their fault, and may or may not even be a problem.