Author Topic: Ah! I didn't meant that at all!  (Read 2071 times)

0 Members and 1 Guest are viewing this topic.

BuffaloFang

  • Hero Member
  • ***
  • Posts: 1338
Ah! I didn't meant that at all!
« on: April 09, 2013, 04:57:29 PM »
So someone asked me to look at a Word document that kept freezing and crashing.  Besides it being a rather large document, I noticed a ton of superfluous styles, so I said I could try to clean up the stylesheet a bit to see if that would help.

Next thing I know, the person asking me for help is sending a mass email saying I was fixing the stability issues, and that whoever set up the document probably needed MS Word training, etc.

I didn't mean that at all! I just thought I'd try something to see if it'd help.  Whoever set up the document actually seems to have a very good grasp on Word, and it looks like things just got muddled a bit as it went through several hands.

So should I send a corrective email to this person?  To everyone? Or should I just keep quiet?  I know the person was trying to compliment me, sort of, so I feel bad correcting them, but I also don't want whoever set up the document to be on the line for something that isn't their fault, and may or may not even be a problem.

Hmmmmm

  • Super Hero!
  • ****
  • Posts: 6712
Re: Ah! I didn't meant that at all!
« Reply #1 on: April 09, 2013, 05:24:04 PM »
If you were copied on the email, then yes I would send a note saying "That is not what was said." and then explain your plan of action.

sweetonsno

  • Hero Member
  • ***
  • Posts: 1425
Re: Ah! I didn't meant that at all!
« Reply #2 on: April 09, 2013, 05:31:36 PM »
If you were copied on the email, then yes I would send a note saying "That is not what was said." and then explain your plan of action.

I agree. If you weren't copied on the email and just heard about it through the grapevine, I'd send an email clarifying what you said. I'm not sure whether it should go to the person who you helped or the original author's supervisor (or both), but your phrasing is pretty good.

"It wasn't my intention to say or imply that X needed Word training. I just adjusted some things on the style sheet to see if it would help. X seems to have a very good grasp on Word, and it looks like things just got muddled a bit as the document went through several hands."

Maybe you could send it to both and add a "I'm glad I was able to help you" when you email the person who asked for your help.

LazyDaisy

  • Hero Member
  • ***
  • Posts: 1048
Re: Ah! I didn't meant that at all!
« Reply #3 on: April 09, 2013, 05:35:41 PM »
If someone asks you about it directly, you can clarify you didn't say that, but please for the love of all that is holy, please don't reply all to the email. I say this as someone who gets emails on subjects I care nothing about, and then the rely all emails to follow.

Mostly, I would remain silent. Let the email reflect on the sender. Did she/he word the email exactly like you did? If I read it the way you wrote it -- someone was fixing the issue and then a snark about whoever set it up needing training -- I wouldn't necessarily think you said that exact quote; I would assume it was a statement by the email author.
"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools." Douglas Adams

reflection5

  • Member
  • **
  • Posts: 436
Re: Ah! I didn't meant that at all!
« Reply #4 on: April 09, 2013, 05:39:49 PM »
If you were copied on the email, then yes I would send a note saying "That is not what was said." and then explain your plan of action.

Yes, I agree.

The person who asked for your help had no business sending that email.  What on earth was her motivation?  ??? I might ask her (in person, not email) why she did it, and if you were misquoted (about saying someone needed MS training) ask why she made that comment.  It kind of looks like she was trying to cover herself (her own lack of skills) and stir something up.  I'd be very careful when interacting with her.
« Last Edit: April 09, 2013, 06:29:07 PM by reflection5 »

Lynn2000

  • Super Hero!
  • ****
  • Posts: 5554
Re: Ah! I didn't meant that at all!
« Reply #5 on: April 09, 2013, 05:52:14 PM »
If someone asks you about it directly, you can clarify you didn't say that, but please for the love of all that is holy, please don't reply all to the email. I say this as someone who gets emails on subjects I care nothing about, and then the rely all emails to follow.

Mostly, I would remain silent. Let the email reflect on the sender. Did she/he word the email exactly like you did? If I read it the way you wrote it -- someone was fixing the issue and then a snark about whoever set it up needing training -- I wouldn't necessarily think you said that exact quote; I would assume it was a statement by the email author.

This is where I land. Maybe you could have someone you trust read the email and see if they read it as a quote from you, or unprofessional snark from the sender.

If you do reply all, maybe do so only to document the issue and solution accurately, if that would be something you'd normally do in this situation. Like, "Regarding the document Sue mentioned, it was given to me because it was freezing and crashing. I discovered that the problem was X, which I fixed by doing Y. If anyone has this problem in the future, please try Y first, and if it doesn't work, I'll be happy to help you further." Or whatever answer is appropriate, without addressing the snarky comment. It will only look bad for Sue, I think.
~Lynn2000