General Etiquette > All In A Day's Work

Holding a Meeting Slot

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learningtofly:
I like Hmmmm's suggestion because it's polite and to the point.  However, if you agree to Thursday after one you don't need to hold 1-5 for your client.  If this conference call is best at 2 and has to be scheduled now and is more important, schedule it.  It may be that due to travel you may not be able to get to client until 4, but she did say she was available from 4-5.  I'd give her one more chance to respond, but after that I'd suggest new dates.

artk2002:

--- Quote from: PastryGoddess on April 10, 2013, 09:28:21 AM ---
--- Quote from: bopper on April 10, 2013, 09:01:51 AM ---Turn this around.  You want to meet with someone and you said I can meet on A, B or C.  They say B and please send information.  Would you think at that point it is still up in the air?  Or would you think that you will get back to them once you have booked a meeting room?

--- End quote ---

I don't think it matters.  You confirm that you have received their request and will be back in touch with them with more details.  I mean a simple "Great, thanks for confirming a date.  Not sure of the venue, but I'll let you know ASAP" takes all of 2 minutes to type and send.  It lets the person know you are both confirmed for that date and that you'll be in touch with more info.

I think it's kind of rude to leave people hanging.

--- End quote ---

I disagree that this is leaving anyone hanging. Bopper has it right -- I would assume that I didn't have to respond  immediately, since the OP asked that the other person respond with location  information, not confirmation. If the OP wanted immediate confirmation, she should have asked it in that way. You can't always get a conference room or the right equipment booked immediately.

Lesson: Ask for what you want. If you want confirmation then ask for confirmation, don't tie that in with other information that may take longer to get.

OP, I would follow up now.  Hmmmm's suggestion is the right approach.

Sparkle Star:
Just to clarify - the client said 'Monday before 1pm' (plus the other options) and I said that was the slot I could do.

I asked what time would suit her best as I could be flexible and where would she prefer to meet - would she come to our office or should I go to her? (As she's based around half an hour away, this does have a bearing on making other arrangements I can then make for myself.) So no specific time had been suggested/agreed.

When I hadn't heard from her, I called her mobile and left a voicemail and also followed up with an email, both along the lines suggested by Hmmm. Switching it around, to me this would indicate that the other person is expecting/waiting for a response.
After that, I had the other meeting/conference call requests, which was what prompted my post.

If she now responds and says 'Let's meet at 11am at My Office' and I have to say I can't because I've now committed to something else, I will feel I'm the one being rude for arranging something else during a time I'd originally indicated I was free.

Right now, I'm thinking I agree to the other requests and make them both as near to the beginning or end of the time period as possible, then chase up Client A again with Hmmm's suggestion - asking her to confirm a time/place and saying I've now had to schedule something else so can only do before or after a certain time.

artk2002:
You won't be rude at all. You've tried to contact her to get confirmation and she hasn't responded. You can't put your life on hold for her.

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