Thing is, corporate offices very rarely actually take into account the *content* of the surveys. You can leave a constructive, well-though-out comment about how your needs were adequately met, and rate them a 6-7 out of 10 for not going above and beyond because you didn't need them to, or give them a chance to, or whatever... and all the company will see is a non-perfect score and scold the employee for it.
That's not your fault, but a perfectly nice, hard worker will still pay for a lack of a perfect score.
That last sentence is the key, though. You've given me the opportunity to give you feedback that you can choose to use in order to rise above your competition. Whether you do so is up to you. But if you don't want to get responses, don't provide the means for people to give them to you (all "yous" meaning the business, of course).
What use is a bunch of surveys with 10s on them? If that's all you want, pass them out at your company meetings or hire a department within your company to get your own workers to do the busy work of circling 10s on some sheets of paper and paste them all over the building in some delusional "rose-colored glasses" attempt to pat yourselves on the back.
OR actually read your surveys from the people you want money from and see if they have some merit. Not all will. Some people will complete them in a way that's not true. Learn how to cull those out and get to the ones that have some honest words about where you're succeeding or could improve.
But the choice as to which of the above you take is not my problem. And I'm not going to pacify you by lying in order to make it my problem.
The employees who have to ask for all tens know that they're useless, believe me. And they know that people hate being asked for a particular score. But they aren't the ones who are seeing those surveys and "learning" from the feedback. Corporate is.
And corporate rules are corporate rules, usually made by people who haven't worked directly with customers in years.
If you want to be heard, surveys will not do that. Contacting corporate directly will
If you had a bad experience, by all means express that. If nothing was wrong but it wasn't outstanding, think twice about filling out the survey at all
if you can't give it top marks honestly. How would you like to get written up because you did a solid job without any mistakes but someone who only saw you for two minutes felt like you were just okay?