^ It took me six years to pay off a broken ankle when I was uninsured. And that was with me refusing an ambulance and taking a cab.
I don't think anyone is excusing the husband, I simply think some of us understand his anger - this one incident could mean they don't get to buy a house, or have a kid, or any sort of expensive plan they might have had in the works. I get it people were scared, but in the end, all he actually did was yell over the phone. It was wrong, but when people are scared and upset, having a bit of a verbal blow up is IMO pretty understandable.