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Update #35 Am I being a Special Snowflake or should seating be available

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Syfygeek:
I have a friend who needs a cane to walk.  She cannot stand for more than 10-15 minutes without having to sit down due to a disability.

A concert is coming up at a venue that is listed as handicapped accessible.  We planned to go, then I read something in the Ticketmaster listing that read "General Admission Only". In my younger concert going heyday, GA always meant find a good spot and stand all night. I couldn't believe that no seating would be available, so I called the venue to find out if there was seating and maybe that it was first come first served.

Nope, (after 2 phone calls and multiple transfers) I find out that there is no seating available for this particular concert, no handicapped seating, and was told at one point that if my friend is in a wheelchair, then she'd have her own seat.

I am not familiar with what constitutes Handicapped Accessible, am I unreasonable to want seating for someone who cannot stand ? I will escalate my request to someone higher at the venue to see if accommodation can be made, but wanted to check to see if I was being an snowflake and expecting too much.

WillyNilly:

--- Quote from: Syfygeek on April 25, 2013, 02:37:13 PM ---A concert is coming up at a venue that is listed as handicapped accessible.  We planned to go, then I read something in the I am not familiar with what constitutes Handicapped Accessible, am I unreasonable to want seating for someone who cannot stand ? I will escalate my request to someone higher at the venue to see if accommodation can be made, but wanted to check to see if I was being an snowflake and expecting too much.

--- End quote ---

Unfortunately I think you are expecting too much.
I don't know the nitty-gritty details of the law but I would think "handicapped accessible" simple means they have ramps or elevators (no need to use stairs) to get in and use the restrooms, and handicap restroom stalls.

"Accessible" does not mean "advisable" or "comfortable" or even "even last need will be met", it just means the basics. For GA, she could probably bring in one of those canes with a stool attached, or a walker with a seat. But I don't see why they would have to provide her with a seat - they simply need to allow her to bring in a seat (to a reasonable extent).

Lots of people dislike or uncomfortable with GA performances for all sorts of comfort and health reasons, but they are what they are. Every venue can't be all things to all people.

bopper:
Handicapped Accessible probably means just that...the handicapped can access the venue and partake in the events there.
However, your friend has an endurance problem.  She should then rent/borrow (I will bet her church has one if she is a member) one so she has a place to sit.  However, if it is expected that people stand the whole time, and she is sitting, she will not be able to see the concert.  So I would think there should be a place set aside for wheelchairs so those concert goers can see the show too.  I would call back and ask if there is a wheelchair section set aside.

Another example to think about is Disneyworld.  They make it handicapped accessible...but if you can't stand for a long time, they don't let you bypass the line, they suggest you rent an electric convenience vehicle (scooter).  You still have access to the rides, don't have to stand in line, can enjoy them, but you wait like everyone else. 

SingActDance:
Others can correct me if I'm wrong, but I believe handicap accessible only means that the facilities can be accessed by people with disabilities (for example: ramps and bathroom stalls are all up to code). I don't think that means that seating will be provided for people who have trouble standing for long periods.

I would call the venue and ask if they can provide your friend a seat, but be prepared that the location of the seat may not be ideal.

Cami:
I'm an event planner so I deal with this question. Generally, venues do not have to go beyond making the venue accessible -- which means permitting ENTRANCE to the facility and spaces large enough to handle wheelchairs, ECVs and service animals (dogs). Anything more than that is the problem of the person needed assistance.  For example, we had an event at a huge indoor facility -- it was larger than a football field. We had to ensure that a handicapped person could get into the facility and that there was wheelchair-size space available, but beyond that, we had no legal requirements. So in that case, we had a few people who, while capable of walking from their car to the entrance, were not capable of walking the distance to their seats. We were not required to provide transportation to their seats.  (What we chose to do was borrow a wheelchair from the venue and the person could be pushed to their chair, BUT they also had to provide the person to push the chair as it became a huge liability issue for one of us to push the chair.)

I can tell you that in the case of a person being unable to stand in a GA situation, the venue's attitude is going to be that they should be in a wheelchair or ECV.

I will also note that some venues have regulations about what seating you are allowed to bring into their site. You are allowed to bring in wheelchairs and scooters, but NOT folding chairs, etc due to liability issues.

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