Author Topic: Is there a polite way to say "You have under charged us"?  (Read 4064 times)

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gemma156

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Re: Is there a polite way to say "You have under charged us"?
« Reply #15 on: April 28, 2013, 05:12:17 PM »
By speaking up and checking he had charged you the right amount as it seemed to you both it was a little less, than what you both were expecting to pay.  Most would not even acknowledge the issue but walk away thinking, that they scored a bonus.  So anything would be very polite and acceptable.

aion

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Re: Is there a polite way to say "You have under charged us"?
« Reply #16 on: May 02, 2013, 06:41:58 PM »
Thanks everyone. I took your excellent advice, and sent a reply that stressed how pleased we were with the work, but that the quoted amount seemed a bit low given the difficulty of the work. I offered to pay an amount that was roughly 75% of the original quote, which he happily accepted.

I was probably making a mountain out of a mole hill, but I didn't want to be rude by either rejecting what was essentially a gift (if he was offering family rates) or suggesting that he didn't know how to fairly rate his work. And yes, I suspect the original tradie was overcharging us.

Margo

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Re: Is there a polite way to say "You have under charged us"?
« Reply #17 on: May 03, 2013, 05:42:18 AM »
Thanks for updating, and I'm glad it worked out well :-)