You know, sometimes it seems as if people on e-hell just look for a reason to criticize the original poster.
The OP asked for our feedback. It was not criticizing her; it was giving her the feedback she requested. In response, she agreed that there might have been another way that might have been better in handling it. So I'm really not seeing how the above is true.
I think different perspectives are often taken as criticism when really, they are not. Sometimes someone completely removed from a situation can point out things we ourselves did not consider, and if this advice is given in the correct way, I don't exactly see it as criticism.
I do agree that Caroline was a bit snotty and entitled, but in the OP's position, I would rather roll my eyes privately and be all sugar and honey to a person I am hoping to make a sale with.
I agree with this. If I ask for feedback on this forum, I'm not wanting people to just nod and agree with me. From what the OP posted, Caroline sounds like a difficult person.
But you don't know Caroline just decided to blow off the meeting. Who knows what she had going on. Maybe a Drs appointment ran over because of an emergency. Maybe a client of hers came in late causing her schedule to back up. Maybe the plumber who was supposed to arrive at 8am didn't make an appearence till 10am. And she did call to reschedule at 11. Maybe she had a bad reaction to medication she's taking. If she'd try calling at 12:30 or not at all then I'd consider her blowing the schedule off.
As a professional in a sales situation, I agree with Toots that the OP should never had referred to having to "wait all morning" to Caroline. If the OP didn't want to spend the morning in the office then she should have made a specific appointment time with Caroline.
I know sometimes a sales person has to gauge if a buyer is really interested or is just curious. So postponing the meeting till later in the week can help you decide if the person is really interested. And once Caroline indicated she'd like the information that afternoon, OP, as the seller's rep, should have gone out of her way to find a solution to get the info to her, difficult client or not.
I think the OP did a great job of calling Caroline back.