Speaking of headaches, I had to ship something today through Canada Post.
It's all going good, no lineup behind me, shilling person asks about insurance, do I want it? It's free up to 100$. So sure, let's go for that. Prints everything up, filling out the customs form.. They mark 100$ on the value.
Now, if you send a gift to another country, with a value marked over 20$ or whatever the country's customs has deemed their limit to be, you run the risk of the recipient having to pay taxes and duties on the parcel.
So I point out that the value of the gift is actually 20.00$ and I want it marked as such. I have shipped a lot of things, and this is first time this has happened. Insurance is usually UP TO 100$ and only over that do you have to specify exact replacement costs. OK, fine, just put insurance cost of 20$ then, even though the materials to replace the hand made item cost way more than the actual monetary value of said item.
There is no back button, so they had to void the whole thing (hadn't paid yet) and start over, and of course then five people all came at once and one was REALLY impatient, so I ended up paying for the fastest option of shipping because the person got flustered and didn't key it down to the next option before going through again... I paid it and left, after apologising for the confusion. I don't think I did anything wrong- they changed the system and didn't make that clear, but I can see how it was my misunderstanding.. The part where I ended up paying an extra ten dollars though? That's classic CP.
No other option, still have to use them. But headache.