I didn't want to hijack another thread (the poster who has a client that expects her to respond to out-of-hours emails) but it reminded me of a situation I have been putting off addressing.
A couple of clients have my personal email address - one through a mutual friend passing it on (
) and one because I was careless enough to respond to a message via my cell phone without checking which address it was going from.
It's the second one I have the issue with.
She's the managing partner but lives a considerable distance from the town where the business is based. She isn't a practising partner, so she comes up very two weeks, Tuesday to Friday. The rest of the time she operates remotely from her home.
She has specifically asked me to email her on HER personal email address to be sure she picks up my messages.
My issue is that whenever she messages me, she sends to both my professional and personal email addresses. I have taken a very specific decision not to receive professional emails on my phone - I do quite a bit of work with overseas contacts, so the time zones mean I have messages dropping in at all hours. Plus, I work my rear end off through the week, and will work weekends through choice.... but I also think I'm entitled NOT to work if I choose not to. As other posters have said, I'm not obligated to be there 24/7 for clients.
So...how can I politely ask her to stop using my personal email address? She's a very formidable woman and, if I'm honest, I find her very intimidating....which is why I've been procrastinating over dealing with this.