"Are you sure you dialed the right number?"
You know, that's an excellent point. I've received messages on my machine that clearly weren't meant for me. I've even called them back (if they left a number and it sounded important) and told them that they left a message at a wrong number.
No. I'm do not want to play the blame game.
In fact I bleeped over an "I never received a message" and went directly to "Since I didn't call you back by Xdate, is there something that we can do to solve this."
Everything turned out okay, I just had to jump through a few extra hoops. No biggie.
I was just wondering if there was a polite way to mention the lack of message without sounding like an "Uh, yeah, the check's in the mail" type of excuse.
From your responses, I'm guessing the answer is "No" and I handled the situation correctly.
Feel free to add your funny "missed messages" stories!
At a previous job (insurance adjuster) I got screamed at over the phone by a lawyer representing an injured person that they had faxed the paperwork to me three times - the last time, they dialed it themselves from their notes, so I was LYING if I said that I hadn't gotten it yet.
I asked him to read the number back...his handwriting must have been terrible because the area code had two errors in three numbers....I recognized the area code that he had inadvertently called as being about 800 miles WEST of where I was (somewhere in Texas) because it was the area code for San Angelo (since changed) and my in-laws (MIL, FIL, and Sister-in-law with her DDs) were living there - in the past, six or seven families (us, ILS, my parents, both brothers - one single & at home, the other married, and both of VorGuy's siblings) had been there. I *knew* that area code well.
His "oh" was rather stunned but I got the impression that I should have made sure that he could read his own writing....somehow....over the phone.
A CW of mine had to fax something to Big Company (BC) that he was having problems with. He faxed the papers, then waited a few days and was upset that he hadn't received a response from them. He called them back and they said they never received the fax.
He verified the number and sent the fax again . . . by the 3rd time CW was pretty livid.
It just so happened that I needed to send a fax one day, so I waited while CW ranted about his problem as he was trying to send yet another fax. He asked me to check the number. He pushed the buttons and asked "That's the right number, Right?" Yup. Right number. "Then I put my papers in here and push this button, Right?"
As he pushed the buttons and the papers started going through I said "CW? Your papers are upside down. They need to be face up. You've been sending BC blank faxes."
So, yeah, I do understand how dialing wrong or leaving a message before the beep or not having your fax oriented correctly can come into play.
I'm glad I didn't press the issue.