The mom sent the teen back out the door in only a towel still. Even if it were a prank of some sort, who tells a towel clad teen to go back out to another neighbor?
If my DD were in the same situation, I would expect a coat offered or shoes, if not a, "oh, bye phone person, gotta go, seems an emergency! Call back in 10 cuz I may need to call 911."
But it is still the after effects of NO apology that is the problem. We had our house broken into a few years ago and we warned the neighbors to be careful. We look out for each other. Not all of us are buddies, but when the power went out, we helped. This situation was supposed to be not just a neighbor, but a friend.
So, the trauma of a proven break-in while alone in a very vulnerable position , delayed police, toweled teen pushed out, I am surprised of the non-reaction from the adults involved.
Some things may not be forgivable.
Friend's mom (Mean Lady) was on the phone with a relative. She took a good look at me and said, "I'm very busy with this phone call and I don't have time for dramatics. Go next door."
So out the door we went, me still shoeless and in my towel, to use our other neighbor's phone (911 called, their daughter, also a friend, gave me sweats to change into and I waited there until my mom got home). Police verified that someone had been in the house