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  • April 23, 2017, 03:26:38 PM

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Author Topic: Not Going To Happen 'Cause I'm Not Harry Potter (Impossible Patron Requests)  (Read 1239469 times)

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MissRose

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One of my co-workers just had a caller who kept insisting we did a certain service for her but it is not a service we have ever offered here at all.  After that person did a bit of research to see if she was our customer, it was determined that she never had any services with us but it was with a different company all together as she had the bill for that company nearby & most likely misdialed the number.

ladyknight1

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  • Not all those who wander are lost
Every month, I prepare reports for our advisors and college partners (different information) and post them to our site. These reports contain information about prospective students, and they are protected, but even so, I only keep them on the site for three months.

Today, an advisor sends me an email wanting to know why she can't see the partner reports dating back to August 2015.

1. Advisors don't have access to the partner pages.
2. Files are only available for three months.
3. She blamed my boss for the sudden need for these reports.

My boss agreed to explain, but if this occurs again tomorrow, I'll be stuck doing it.
ďAll that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

MissRose

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Lately, myself and a few other co-workers have gotten calls from people to our tech support requesting things we can't help with at all (we service voice and internet lines for businesses only) and it makes me wonder, do they actually listen to the opening things when calling our toll free number ---

*Cable TV
*Cell Phones
*Wifi in a certain business doesn't work or is too slow
*They can't dial a number that belongs to a business customer and demand we open a ticket on it when the business customer has to initiate the call
*People who think we are their doctor's office

FoxPaws

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...and it makes me wonder, do they actually listen to the opening things when calling our toll free number ---
No, I can assure you, they don't.

Our phones are answered by an automated system that lists options for getting our business hours, address, directions, fax number, etc. at the touch of a button or staying on the line and waiting until a team member picks up. About two thirds of the calls I pick up are asking for our business hours, address, directions, fax number, etc.  ::)

I am perfectly happy to answer their questions, but I have to wonder why some people are so anxious to waste their own time.
I am so a lady. And if you say I'm not, I'll slug you. - Cindy Brady

andi

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We don't take Apple Pay. I can't make the machine "read" your card via phone. I'm not the person in charge of any of our company's technology.

o_gal

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it makes me wonder, do they actually listen to the opening things when calling

As FoxPaws said, they don't. Right now my work number is 2 digits switched (429 vs. 492) from a local glass business. We're a technology company. I answer my phone "Thanks you for calling My Technology Company, this is o_gal" and they launch right into conversation with what they think is the glass company.

And then they don't even listen as you continue the call. I've posted this in the past in some other thread here, but I worked in college for a short stint as a receptionist. We were a pharmaceutical testing company, doing efficacy studies as part of FDA studies for new drugs or generics. One day I got this call:

Me: Thank you for calling Biodecision Laboratories, how may I direct your call?
Caller: Uhhhhhh, I need to speak with <name>.
Me: (I don't recognize the name, it's not someone in the admin section, could be someone upstairs) Do you know which division <name> works in? Could they be in the lab or the clinic?
Caller: Maybe, I don't know.
Me: OK, I'll try the lab (I ring up there and no, there are no techs by that name)
Me: Could the person be in the clinic, because we do not have any lab techs by that name.
Calller: Maybe, I don't know.
Me: (right up the clinic, no clinicians by that name and no study subjects)
Me: I'm sorry, I'm really going to need you to give me some more info on why you need to reach this person.
Caller: They were going to put together some TripTiks for me.

Yes, our number was 1 digit off from AAA.

 ::)

Yarnspinner

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Ma'am, you can keep asking as many times as you like, I still don't know the real estate agent to contact to purchase the house on XYZ Street because--and this is key--the various real estate sites assure me the house is Not For Sale.   And no, even if the website listed it, which it does not, I am not giving you the owner's unlisted name and phone number so you can call and harass them. 

gingerzing

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Ma'am, you can keep asking as many times as you like, I still don't know the real estate agent to contact to purchase the house on XYZ Street because--and this is key--the various real estate sites assure me the house is Not For Sale.   And no, even if the website listed it, which it does not, I am not giving you the owner's unlisted name and phone number so you can call and harass them.

Okay, I have really wanted to do this once. 
When we were looking for our house, I really wanted to stay in our suburb.  And specifically wanted in one particular section (near the older part of town).   There was a house that would have been perfect.  Ranch house under 1000-sq foot, fenced in yard, 2 car garage and a mud room/breezeway connecting the house to the garage. I really liked it but it wasn't up for sale.  Oddly, about 5 years after we had bought our house, it went up for sale.  (Pretty sure it would have been out of our price range.  The suburb is ridiculously out overpriced these days)
I hadn't thought to call the library and to get the homeowners' contact info to ask them to move.

wolfie

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Ma'am, you can keep asking as many times as you like, I still don't know the real estate agent to contact to purchase the house on XYZ Street because--and this is key--the various real estate sites assure me the house is Not For Sale.   And no, even if the website listed it, which it does not, I am not giving you the owner's unlisted name and phone number so you can call and harass them.

Okay, I have really wanted to do this once. 
When we were looking for our house, I really wanted to stay in our suburb.  And specifically wanted in one particular section (near the older part of town).   There was a house that would have been perfect.  Ranch house under 1000-sq foot, fenced in yard, 2 car garage and a mud room/breezeway connecting the house to the garage. I really liked it but it wasn't up for sale.  Oddly, about 5 years after we had bought our house, it went up for sale.  (Pretty sure it would have been out of our price range.  The suburb is ridiculously out overpriced these days)
I hadn't thought to call the library and to get the homeowners' contact info to ask them to move.

I know someone who got a letter in the mail saying they wanted to live in that neighborhood and is anyone was interested in selling please contact her at XYZ. Person didn't have the house on the market but that letter prompted her to think about it and realize she wanted to downsize and she did call the number. Everyone was happy with it. SO I wouldn't be put off if I got a letter asking if I wanted to see the house - you never know. As long as I got no follow up if I didn't answer.

RainyDays

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Ma'am, you can keep asking as many times as you like, I still don't know the real estate agent to contact to purchase the house on XYZ Street because--and this is key--the various real estate sites assure me the house is Not For Sale.   And no, even if the website listed it, which it does not, I am not giving you the owner's unlisted name and phone number so you can call and harass them.

Okay, I have really wanted to do this once. 
When we were looking for our house, I really wanted to stay in our suburb.  And specifically wanted in one particular section (near the older part of town).   There was a house that would have been perfect.  Ranch house under 1000-sq foot, fenced in yard, 2 car garage and a mud room/breezeway connecting the house to the garage. I really liked it but it wasn't up for sale.  Oddly, about 5 years after we had bought our house, it went up for sale.  (Pretty sure it would have been out of our price range.  The suburb is ridiculously out overpriced these days)
I hadn't thought to call the library and to get the homeowners' contact info to ask them to move.

I know someone who got a letter in the mail saying they wanted to live in that neighborhood and is anyone was interested in selling please contact her at XYZ. Person didn't have the house on the market but that letter prompted her to think about it and realize she wanted to downsize and she did call the number. Everyone was happy with it. SO I wouldn't be put off if I got a letter asking if I wanted to see the house - you never know. As long as I got no follow up if I didn't answer.

We also got a letter once asking if we'd ever consider selling. It wasn't very personal, but it was handwritten.

And then we noticed that there was an impression on the paper, like when you have it stacked and press hard while writing on the top copy. It was the exact same wording for a different address in completely different part of town. Even if we had been thinking of selling, no way would it have been to that guy.

artk2002

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And then we noticed that there was an impression on the paper, like when you have it stacked and press hard while writing on the top copy. It was the exact same wording for a different address in completely different part of town. Even if we had been thinking of selling, no way would it have been to that guy.

The really "sneaky" ones print their notes, but use a font that's supposed to look like handwriting. They print it out on notebook paper, just to make it look more "authentic." I keep wanting to call them up and tell them that their entirely unprofessional presentation means that I'd never do business with them in a million years.
Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bow lines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.

PastryGoddess

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Ma'am, you can keep asking as many times as you like, I still don't know the real estate agent to contact to purchase the house on XYZ Street because--and this is key--the various real estate sites assure me the house is Not For Sale.   And no, even if the website listed it, which it does not, I am not giving you the owner's unlisted name and phone number so you can call and harass them.

Okay, I have really wanted to do this once. 
When we were looking for our house, I really wanted to stay in our suburb.  And specifically wanted in one particular section (near the older part of town).   There was a house that would have been perfect.  Ranch house under 1000-sq foot, fenced in yard, 2 car garage and a mud room/breezeway connecting the house to the garage. I really liked it but it wasn't up for sale.  Oddly, about 5 years after we had bought our house, it went up for sale.  (Pretty sure it would have been out of our price range.  The suburb is ridiculously out overpriced these days)
I hadn't thought to call the library and to get the homeowners' contact info to ask them to move.

I know someone who got a letter in the mail saying they wanted to live in that neighborhood and is anyone was interested in selling please contact her at XYZ. Person didn't have the house on the market but that letter prompted her to think about it and realize she wanted to downsize and she did call the number. Everyone was happy with it. SO I wouldn't be put off if I got a letter asking if I wanted to see the house - you never know. As long as I got no follow up if I didn't answer.

We also got a letter once asking if we'd ever consider selling. It wasn't very personal, but it was handwritten.

And then we noticed that there was an impression on the paper, like when you have it stacked and press hard while writing on the top copy. It was the exact same wording for a different address in completely different part of town. Even if we had been thinking of selling, no way would it have been to that guy.

So what?  He could have been legitimately looking in two different areas.  Especially if they had similar characteristics.  The fact that someone would go through the process of handwriting an entire letter is enough to impress me.

At the end of the day, buying a house is a business transaction. As long a both sides are happy with the deal, what does it matter how it started.  Unless it's a meth lab, porn studio, or house of horrors :), it doesn't really matter to me the reasons behind the request.
Maryland

Girlie

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Ma'am, you can keep asking as many times as you like, I still don't know the real estate agent to contact to purchase the house on XYZ Street because--and this is key--the various real estate sites assure me the house is Not For Sale.   And no, even if the website listed it, which it does not, I am not giving you the owner's unlisted name and phone number so you can call and harass them.

Okay, I have really wanted to do this once. 
When we were looking for our house, I really wanted to stay in our suburb.  And specifically wanted in one particular section (near the older part of town).   There was a house that would have been perfect.  Ranch house under 1000-sq foot, fenced in yard, 2 car garage and a mud room/breezeway connecting the house to the garage. I really liked it but it wasn't up for sale.  Oddly, about 5 years after we had bought our house, it went up for sale.  (Pretty sure it would have been out of our price range.  The suburb is ridiculously out overpriced these days)
I hadn't thought to call the library and to get the homeowners' contact info to ask them to move.

Where I live, many counties have tax assessment websites where you can get the names and mailing address of an owner of a house. That's how we figured out that about half of the houses in our subdivision are rentals and the other half were bought pretty early on when the houses were first built.
Also - each house's square footage, number of beds/baths, a rudimentary living space layout, and a detailed list (not always accurate) of the home's features - all electric, septic tank, poured concrete foundation, asphalt shingles, etc. They don't include the owner's phone number, but in this day and age of social media..... *sigh* Often, I DO wish there was more privacy!