I'm reminded of a time when I was confronted by a hotel guest who was in a tizzy because she realized that she had forgotten to change her voice mail at work to reflect that she would be out of the office for several days. As a result, she was standing in front of me, demanding I give her access to make a free international phone call. We simply didn't offer that sort of phone service to guests in that hotel. And yet over and over, the woman used the language of "We have a problem here. Let's brain storm. How are we going to solve this?" And then she'd look at me expectantly. It felt very much like a language technique that she had been told would cause service people to 'bond' with her to try and solve a problem. All it did was exasperate me. I just had to keep explaining to her that she needed to resolve the issue by her own means-- buying an international calling card, sending an email to a co-worker asking them to fix her voice mail, etc. I kept rejecting her "we" language with, "You will need to..." language. She attempted to take the matter to higher management, but in this case, everyone was very clear with her that this was a personal issue that the hotel would not be able to resolve for her.
I just remember with distaste that feeling of 'being handled' by someone: of sensing them actively using a technique on you to get their way. Instead of making me feel partnered with her, it made me feel defensive against her.