I have 2 sons, the oldest of whom has special needs. Because of this, he was referred to a pediatrician (Dr. Awesome) by our GP (here it is common for children to just see a GP). When Dr. Awesome's receptionist (possibly nurse, not sure...she wears scrubs but doesn't leave the reception desk) called with the initial appointment, she told me that Dr. Awesome would NOT be taking on OldestSon as a patient and this was a one time only referral appointment, in a rather rude manner. As it turns out, Dr. Awesome decided to take on OldestSon as a patient, and he has been seeing her for a couple of years now. Every other appointment booking has been met with some degree of attitude from the receptionist. This pediatrician is excellent with a wonderful bedside manner, and she has a very busy practice. It takes 3 months to get in for a checkup, and a few weeks for any kind of pressing issue (although I assume if a child was very ill, they would get in right away - haven't had that experience yet). The last time I was in with oldest son, I asked her if she would take youngest son on as a patient, as he doesn't have a pediatrician. She said no problem, it would take about 3 months to get in but to ask her receptionist (possibly nurse? not sure) to book an appointment for him on the way out. I explained this to her receptionist, who booked the appointment.
Well, it's 3 months later, and youngest son's appointment is today. I just got a call from the receptionist.
R: This is SoandSo calling from Dr. Awesome's office. I see that YoungestSon Lastname has an appointment with us today.
Me: Yes, that's right.
R: He's never been here before. (snotty tone commences)
R: Do you have any other children that see Dr. Awesome? (snotty/interrogating tone continues)
R: And the last name? (Sounds surprised, snottiness increases)
Me: (Gave the last name, same as OldestSon)
R: What's the first name? (Snottiness gone)
Me: (Gives first name)
R: Oh. Ok. We will see you at 1:15.
I am positive that the woman who called me is the same women who booked this appointment. OldestSon's name is pretty uncommon, and I think when she heard it she put two and two together as to who she was calling. She goes from incredibly rude and snotty to downright pleasant at the flip of a switch...it's bizarre. At any rate, I didn't appreciate an interrogating phone call investigating how YoungestSon managed to get an appointment...an appointment SHE booked!
I'm unsure if I should say something to Dr. Awesome, and if so, what. Rude receptionist strikes me as someone who is very good at her job...she has a large number of appointments to manage for Dr. Awesome, as well as facilitating appointments with a plethora of other specialists. Her people skills just leave something to be desired. I think she sees herself as Dr. Awesome's "gatekeeper". I get that Dr. Awesome has a large, busy practice, but I don't think it's right to be treated like booking an appointment with my child's doctor is a massive imposition.
What do you think? Should I mention the phone call, or avoid rocking the boat and just put up with this woman for the sake of getting to see Dr. Awesome?