A few weeks ago I found myself in an uncomfortable set to at work. Then a few days ago I was subjected to a vitriolic public drubbing by the same person. My original plan was to "see and not see" this woman. No more interaction than a simple 'good morning'. But after the latest incident, I am leaning toward bringing in our respective supervisors and asking for a meeting to end the unprofessional behavior.
In the first incident I had asked a stockperson to check on the availability of an item that the inventory sheet led me to believe we had. About an hour later a different stockperson came toward me and, at a distance that required raising her voice, proceeded to explain why I should never ask stock people to do anything, especially since the stock rooms were no longer conveniently located, and I should instead call branch stores or look on the .com on the customer's behalf. All this in a hectoring tone while I was ringing sales. I was blindsided and momentarily confused because I had not asked her for anything, and had already satisfied the earlier customer (took her name and number and conferencing with her and a branch store by phone). When I could get a word in edgewise I said fine I won't ask you for anything ever. Needless to say the customers were disturbed.
The second incident was just strange. During a very busy sales day I heard my name almost yelled out. And then "I'm talking to you. You're supposed to answer the phone. Why didn't you answer the phone. The customer has been waiting for an hour". There was much more but this was the gist. Towards the end of her ranting she could hardly get the words out she was so infuriated. The problem was that the phones hadn't been ringing. At all. I want to point out that (1) this was the same person that told me to never request anything for a customer, and that(2) the sales person who had asked her for help was five feet from me with a phone on her counter, and (3) after three rings the call is bounced to the other phone. So if any questioning was even appropriate it should have been "why didn't either of you answer the phone?" I told her that my phone did not ring, and repeated that once. After that I tried to get my mind back on the task at hand. A little later I heard her asking the other cashier what the extension number was. So she was not certain that she even called the correct #, and yet made no effort at an apology. While I would prefer to get along well with all coworkers, I am quite prepared to see and not see her forevermore. But I am not willing to be bullied.
I have just talked myself into bringing in management to handle this , but is there anything that I can say to just stop her if she does this again? Something polite.