I used to work for the DMV. Years ago, I had a customer who had purchased a motorcycle from someone in NY state. We processed the title, and a few weeks later, I was notified that there was a major problem with the paperwork. The VIN (vehicle id number) and the title number were exactly the same. Now, the VIN is assigned by the manufacturer, and the title number is strictly a numerical control number (like a invoice number). Perhaps NY state made a mistake when recording the VIN (the VIN on the title was unlike any VIN in the USA).
Anyway, I contacted the customer: was the bike assembled from several different bikes and this was an attempt to assign it some, any serial number? Oh, no, the customer assured me. It was a 2005 Harley, nothing unusual.
Okay, then we need to have the bike inspected by a police officer, who can then certify what the VIN is. Until we can determine for sure what the VIN is, you will not get a title, plate, or registration. No problem, says the customer.
Now, here is where I hit the "What the...." The customer contacts me. He is selling the bike, and he needs the title NOW. The only thing is this is 18 months after our last conversation. He has made no attempt to have a police officer inspect the VIN, and he needs this title at 5 pm, the Friday before Memorial Day weekend. I don't even have the paperwork anymore. After never hearing from him and making one more attempt to contact him, I returned all the paperwork to our central office after 6 months, a year prior to this conversation.
All records were dropped from the computer system, and the paperwork is probably sitting in a filing cabinet in the equivalent of the dead letter office. I can't help you. The phones into the central office will not be answered until next Tuesday, and why would you wait a year and a half to do anything about this? And then cop an attitude because I can't immediately fix your negligence?