So I work in a call center. People can sometimes be... nasty, to put it mildly. I used a bit of my ehell training today.
So I had a customer who was a bit upset, crap happened, appts were missed (not our fault) and generally bad stuff had happened up to this point. Okay, I can handle this. He says however that there is someone that can actually install the stuff (one of our people). I go to supervisor, get information, and give him a special number to give to the person there. He doesn't want to do it. Doesn't want to walk outside and give them the number. he also doesn't want to wait til his scheduled day (tomorrow) to get stuff installed. At this point, nothing much I can do, if he doesn't want to get our guy that is in the neighborhood, and doesn't want to wait. He wants me to give our guy the info. I am unable to do that. Physically impossible.
And then he blew up at me... and basically told me to off myself :/
I responded with "I'm sorry you feel that way."
Any other phrases I can use when customers blow up at me? Not just for this situation but for others, so I can remain professional and polite?