PastryGoddess, yep, pretty much.
I didn't want to go to DirectBoss. But after Clerk basically shut the door in my face and said, "I don't have to talk to you," there wasn't really much more I could do.
Also, remember that she said she felt attacked when I questioned her about the filing, not because I went to DirectBoss. My question was whether my wording re: the filing mishap could have justified her feeling attacked.
And I don't really blame Complainer for coming to me either, because Clerk essentially shut the door in her face as well. She made it pretty clear that she wouldn't listen to anyone except DirectBoss.